Coordinator, Transaction Assurance

Support fuel transaction processing by validating accurate order details are present on Wholesale, Freight Only, and Retail orders. Quickly resolve discrepancies between driver-supplied paperwork and dispatch information to ensure on-time customer billing.

Essential Functions

• Validate and correct orders from dispatch based the information and paperwork uploaded by drivers.
• Work closely with the responsible teams to ensure loads are being entered and processed timely and accurately. Provide support to our Wholesale, Retail, DEF and Freight Only customers related to order information, paperwork requests, assist with credit/rebill inquiries in a timely fashion
• Communicate missing paperwork requests to the Paperwork Resolutions group in order receive paperwork required to validate orders.
• Ensure all data is accurate and ready for timely billing
• Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level
• Ensure all activities are in compliance with rules, regulations, policies, and procedures
• Complete other duties as assigned

 We are seeking applicants with a local presence in Knoxville, TN or the surrounding communities.

This position does not support immigration sponsorship.  To be considered you must have the legal right to work in United States without additional sponsorship 

Qualifications

1.High school diploma or equivalent certificate required

• Bachelor’s degree preferred or a minimum two years’ experience in customer service
• Preferred experience in either Logistics or Accounting ( AP / AR / billing )

Specialized Knowledge

• Microsoft Office skills; specifically, Microsoft Teams and Excel.
• Knowledge of fuel and trucking industry and its common terminology.
• Knowledge of the billing process and familiarity with Bill of Ladings and Invoices.

Competencies

• Ability to prioritize work, follow through, and problem solve
• Highly organized with an exceptional attention to detail
• Ability to handle multiple tasks, meet deadlines, and work independently or as a group
• Professional demeanor when communicating in person, email or phone
• Excellent written and verbal communication skills
• Ability to influence others and provide excellent customer service
• Strong time management skills
• Ability to quickly learn new technology and use technology in all areas related to the role
• Ability to work in a fast-paced, dynamic team environment
• Ability to handle multiple tasks, meet deadlines, and work independently

Physical Requirements & Working Conditions

• General office work requiring sitting or standing for long periods of time
• Able to lift up to 30 lbs.
• Able to work some weekends