Director of Operations

This position is responsible for the daily management of the restaurant, ensuring that the highest standards of food & beverage service is provided to the guests.

The F&B Outlet Manager plans, organizes and direct the overall F&B operation, administration, marketing and promotion of the outlet, and is responsible and accountable for its profitability and revenue generation.

• The D-OPS is responsible for assisting with the planning and managing of the operations of the hotel to achieve customer (guests, employees, corporate and owners)satisfaction and quality service while meeting/exceeding financial goals

• The D-OPS is responsible for planning, organizing, directing and coordinating management activities of the operations in conjunction with the General Manager.

• Take direct responsibility of planning, managing and executing all actions required for a successful food & beverage department of the Novotel Chennai Sipcot

• Puts focus on all sentiment scores and RPS while creating plans with all operational departments for continuous improvement and development of guest satisfaction, process improvement and optimization

• Works closely with the GM and Financial Controller to create plans to optimize the P & L and cost efficiency plans

• Play an active role in planning of marketing promotions in various areas of the hotel

• Be a brand ambassador and use the I-Auditor app to do regular audits and share results, build action plans to ensure 100% brand standard is followed

• Be a part of the daily 5 pm line up of operational departments and lead the meeting

• Contribute effectively to guest experiences, manage all guest responses, organize guest meet ups, work with line team members to develop guest experiences, make operations smoother and easier

• Spend major part of the day on the shop floor assisting to keep check on operations, guest movement, guest satisfaction etc.

• Ensure weekly departmental briefings are conducted with the self-presence once a week

• Review all guest pre arrival details with all departments

• Ensure on floor operational team morale, difficulties and operational needs are communicate to the T & C and GM while finding solutions

• Pre approve all operational expenses and plans prior to it being signed off by GM and / or Financial Controller
• Be a representative of AccorHotels in hotel management schools, during trainings and other areas where AccorHotels seeks to create a reputation and outreach

• Review monthly F & B and room promotion calendar and get it approved from GM

• Demonstrates and communicates short and long term focus.

• Ensure adequate coverage of managers on shop floor, weekends and plan / coordinate MOD’s. Evaluate and implement MOD report findings & suggestions

• Liaise with all departments to ensure smooth operations at  the hotel

• Do Monthly audits of fire & safety

• Work closely with sales & marketing teams to take feedback from clients and enhance guest experience as well as give opportunities to sales team to sell the hotel product better

• To check and evaluate daily evalpack prior to GM approval and ensure AccorHotels Focus Guide points are followed a 100% across all operational departments

• Create monthly departmental trainer plans and departmental training plans based on shop floor needs & TNA created in conjunction with L & D manager and departmental heads. Ensure Training planned VS Actual done is discussed with al operational HOD’s and update GM on the same

• Responsible for delivering results that contribute to the mission and overall success of the hotel