Field Service Engineer (South of England, UK)

Job Duties:

• Provide field technical support for customersand calibration services

• Perform field training for customers either onsite or using internet based methods

• Perform internal training and testing when new products or significant changes occur in existing products

• Analysis of measurement data

• Software supported documentation and tracking of support cases & projects

• Provide feedback to corporate training group on training materials such as guides and quick reference cards and to Marketing and Technical Support for purposes of resolving customer issues

• Remain proficient and up–to-date in meter and system technology including software, both with Badger Meter products, and competitive product offerings

• Respond to customer requests and questions in a timely manner, communicating effectively to both internal and external customers

• Handling of repairs andglobal RMA process

• Ability to assembly custom Blue Edge solutions

Education and Experience:

• Completed technical education or Bacherlor’s degree in mechatronics, chemistry, environmental engineering or water management

• First professional experience including customer contact especially for service & commissioning

Qualifications:

• Fluent in English

• Preferably experience and knowledge in measurement, automation & process control

• Intermediate knowledge of Microsoft office and CRM software

• High customer orientation & social competence

• Strong communication skills

• Transparent, structured and pro-active way of working incl. documentation

• Interdisciplinary thinking, problem solving skills and creativity

Competencies:

• Collaboration: Work collaboratively with others across the organization to achieve shared objectives.

• Communication: Convey information and ideas clearly and concisely to individuals or groups in an engaging manner that helps them understand and retain the message; listen actively to others.

• Initiating Action: Take prompt action to accomplish work goals; take action to achieve results beyond what is required; be proactive.

• Work Standards: Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.

Benefits:

• Competitive salary range, based on experience and qualifications

• 25 days of annual leave, plus 8 bank holidays

• 12 weeks of fully paid sick leave

• Auto-enrolment pension scheme with a salary sacrifice option

• Company-wide bonus scheme

• Private medical insurance, including dental and optical coverage

• Group life insurance for added peace of mind

• Access to an Employee Assistance Programme, provided by Headspace

• Hybrid working options, supporting flexibility and work-life balance

• Participation in the Cycle to Work scheme

• Annual health checks to support employee wellbeing

• Company-sponsored social events are held annually.