COMPANY OVERVIEW

At Valor, we are passionate Hotelitarians—driven, detail-obsessed professionals who go beyond service to deliver true hospitality. With a global perspective and a commitment to thoughtful hospitality and sustainable dining, we bring enthusiasm, creativity, and local flair to every property we support. We seek individuals who value relationships, embrace high standards, and create meaningful experiences for guests, teams, and owners alike. If you’re someone who notices the little things and strives to make a lasting impact, you’ll thrive here.

Please visit http://www.valorhospitality.com to learn more about our existing hotels, other exciting job opportunities and our company.

POSITION PROFILE

A loss prevention officer's job involves patrolling the property, monitoring surveillance systems, and ensuring the safety and security of guests and staff. Key duties include responding to emergencies, handling incidents and complaints, conducting safety inspections, and documenting all activities through detailed reports. The role also requires enforcing hotel policies, resolving security and safety hazards, and investigating incidents. 

ESSENTIAL RESPONSIBILTIES

• Patrol and monitoring: Actively patrol all areas of the property, monitor surveillance cameras and alarm systems, and ensure all property entrances are secured when necessary.
• Guest and staff assistance: Assist guests with room access, respond to their requests, and handle their complaints and concerns with courtesy.
• Emergency response: Be prepared to respond to accidents, medical emergencies, and other security incidents, including administering first aid/CPR or calling external emergency services when needed.
• Safety and hazard management: Conduct daily physical hazard inspections to identify and resolve safety issues. Assist in emergency situations and defuse disturbances to ensure the safety of guests and employees.
• Incident reporting and investigation: Document all security and loss prevention-related incidents by completing detailed reports. Conduct investigations, gather evidence, and interview relevant parties when necessary.
• Enforcement: Address violations of hotel policies or civil laws to protect guests, employees, and property. Escort any unauthorized individuals from the property. 

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• Strong knowledge of hotel layout and life safety systems.
• Ability to perform physical tasks such as walking, standing, and potentially lifting objects.
• Proficiency in using computers for report writing and data entry.
• Excellent communication, problem-solving, and de-escalation skills.
• High school diploma or equivalent is often required. 

PHYSICAL DEMANDS

• Ability to stand for extended periods of time.
• Ability to walk the property in inclement weather
• Lift, pull, push, bend, and move items to support the hotel and outlets

BENEFITS PACKAGE

• Competitive Salary

• Daily Pay!

• Team Member Hotel Discount Program

• Uniforms Provided for most positions

• Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options

• Paid PTO

• 401k with employer match

• Food and Beverage Discounts

• Tuition Reimbursement

If you think you bring the ideal blend of skills, attitude and teamwork, sprinkled with a love of the beach and Gulf Shores, this could be the perfect home for you! Are you passionate and creative with a desire to grow? Let’s talk!