Customer Account Specialist

At Syngenta, every employee plays a role in safely feeding the world. The Vegetable Seeds team is seeking a Customer Account Specialist (CAS) in Boise, ID, to serve as the vital link between our customers, sales teams, and supply chain. 

In this role, you will manage the full end-to-end order process. You will oversee everything from initial availability inquiries and SAP order management to providing timely status updates and coordinating shipments with our warehouse teams.

Duties:

• End-to-End Order Management: Execute the full order lifecycle within SAP. This includes precise order entry, maintaining system data integrity, and anticipating the needs of both internal and external stakeholders to provide excellent customer service.
• Commercial Partnership: Serve as the "right hand" to the Sales team. Provide proactive updates on order status, pricing, and seed availability to work as a team to meet company objectives.
• Data Integrity & Reporting: Utilize SAP reports to monitor open orders and provide consistent, accurate KPI updates to drive transparency for internal teams and customers.
• Process Compliance & Documentation: Coordinate the preparation of proformas, deliveries, and invoices, ensuring that all documentation and pricing follow established company policies and internal processes.

• Experience: 2-3 years in customer service, order management, or supply chain (experience in the seed or agricultural industry is highly preferred).
• System Aptitude: Proficiency in Microsoft Office is required; experience with SAP (ERP) or similar complex databases is a significant plus.
• Communication: Excellent verbal and written communication skills, with the ability to deliver complex information clearly to diverse audiences.
• Resilience & Multitasking: Proven ability to manage high volumes of data and shifting priorities in a fast-paced, seasonal environment.
• Critical Eye for Detail: Ability to monitor complex order information, recognize when something is "off," and work across departments to find a solution and ensure timely delivery.
• Customer Focus: A passion for providing a world-class customer experience and building long-term trust with clients.

What We Offer: 

• A culture that celebrates diversity & inclusion, promotes professional development, and strives for a work-life balance that supports the team members. Offers flexible work options to support your work and personal needs. 
• Full Benefit Package (Medical, Dental & Vision) that starts your first day.  
• 401k plan with company match, Profit Sharing & Retirement Savings Contribution. 
• Paid Vacation, Paid Holidays, Maternity and Paternity Leave, Education Assistance, Wellness Programs, Corporate Discounts, among other benefits. 

Syngenta has been ranked as a top employer by Science Journal. 
Learn more about our team and our mission here: https://www.youtube.com/watch?v=OVCN_51GbNI 

Syngenta is an Equal Opportunity Employer and does not discriminate in recruitment, hiring, training, promotion or any other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status. 

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