Guest Relations Manager

Portico is recruiting for a Guest Relations Manager (Reception Supervisor) to oversee our small front of house services, based with a financial services company in the Canon Street area.

This is an exciting opportunity for a hospitality professional from a 4 or 5-star hotel background to transition into a corporate environment, without losing the high standards and personalised service you’re used to delivering.

You will take ownership of the front of house experience, leading a small team and ensuring every guest, visitor and colleague receives a seamless, polished and memorable welcome.
This is a high-profile, flagship environment, where attention to detail and service excellence are key.

Key Responsibilities

• Lead, coach and inspire a front-of-house team to deliver exceptional service
• Act as the face of the client environment, creating a warm and professional welcome
• Manage the end-to-end guest journey, ensuring a seamless and personalised experience
• Engage confidently with senior stakeholders and VIP guests
• Assist with overseeing daily front-of-house operations, ensuring consistency and efficiency
• Identify opportunities to elevate service standards and enhance the guest experience
• Maintain impeccable presentation across all client-facing areas

Shifts: 40 hours per week, shifts from 8am-5pm or 9am-6pm, Mon-Fri
Salary: £35,500 per annum

• Background in luxury hospitality (4/5-star hotel experience preferred)
• (e.g. Guest Relations Manager, Front Office Manager, Concierge Manager, Guest Experience Manager)
• Proven experience leading or supervising a team in a high-end service environment
• A natural host with a passion for delivering exceptional guest experiences
• Confident communicator, comfortable engaging with senior stakeholders
• Highly organised, proactive and calm under pressure
• Immaculately presented with strong attention to detail

What's in it for you?

• Excellent holiday allowance
• Pension contributions,
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme.
• 24-hour personal helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.