Conference Services Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A contemporary business hub with the highest standards of innovative hospitality. At the heart of Silicon Valley, experience a first-hand connection to the region’s tech legacy, sports and music venues and discover local adventures blended with artful sophistication. Four Seasons Hotel Silicon Valley brings an inventive approach to creative events, seasonal pop-up experiences, lifestyle facilities and culinary craftsmanship that culminate in the ultimate urban getaway.

Four Seasons Hotel Silicon Valley is proud to provide our guest the highest standards of luxury and personalized service. At Four Seasons we believe in recognizing a familiar face, welcoming a new one and treating every one we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

The Opportunity:

Four Seasons Hotel Silicon Valley is currently looking for a Conference Services Manager.

Essential function of the job:

Reporting to the Director of Catering & Conference Services, essential functions of the position include but are not limited to:

• To discuss meeting room arrangements with planner and to communicate this information through respective hotel department heads via a conference/meeting resume
• Prepare resumes for groups and review all details in weekly Staff Meeting
• Adhere to the Catering and Conference Services Department’s standard operating procedures
• Help establish and maintain Hotel’s marketplace position at the city’s most elite venue within social and corporate communities
• Follow the specific standard operation procedures for all staff in order to promptly and thoroughly handle all steps in the event planning process adhering to the standards of hotel protocol
• Ensure all site inspections and client visits to the Hotel are successful by planning carefully and communicating accurate details in advance to all departments
• Proactively achieve consistently high Qualtrics scores through establishing a good rapport with the client, preparation work having been done accurately and being visible during the conference to ensure the client’s expectations have been met
• Ensure all current and future client accounts are serviced in accordance with hotel standards
• Communicate with Food & Beverage Managers for all related banquet functions, and communicate client requests to relevant departments
• Ensure banquet event orders are accurate and provide all relevant information to departments concerned in a timely manner
• Participate in all regular and operational meetings as required
• Coordinate all aspects of conferences in response to client needs; to include but not limited to food and beverage requirements, timing of events, audio-visual requirements, special attention to guests, room type allocation, rooming list, amenities, function room set up, group transportation, type of check in, check out to include satellite check in, special meal requests, arrival/departure manifests, bag pulls, luggage storage, complimentary rooms, billing instructions, authorized signatures, room deliveries, telephone and internet requirements, box storage and delivery, power requirements, key requirements, expected food and beverage outlet usage, group hospitality/office/registration desk requirements, business center requirements, entertainment, leisure activities, décor (to include floral) requirements.

Qualifications and Skills:

• Flexible work hours to include weekends and holidays in order to meet the demands of a 24 hour operation
• Excellent communication skills in all aspects: verbal, written and non-verbal
• Previous experience in catering sales and/or conference services in a luxury environment preferred
• Strong computer knowledge, with technical ability and/or aptitude to fully use Microsoft Word, Delphi, Excel, Outlook, and other management systems

What to Expect:

• Salary Range: $75K to $90K
• Eligible for a competitive bonus

• Be part of a cohesive team with opportunities to build a successful career with global potential
• Medical, dental, and vision insurance
• Holiday, vacation, and sick pay
• 401k participation with a company matching program
• Complimentary stays at Four Seasons worldwide (subject to availability)
• Free employee meals prepared by the culinary team
• Complimentary dry cleaning of employee uniforms
• Free employee parking

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf