Customer Success AI Optimization Intern

Cambridge Mobile Telematics (CMT) is the world’s largest telematics service provider. Its mission is to make the world’s roads and drivers safer. The company’s AI-driven platform, DriveWell® Fusion, gathers sensor data from millions of IoT devices — including smartphones, proprietary Tags, connected vehicles, dashcams, and third-party devices — and fuses them with contextual data to create a unified view of vehicle and driver behavior. Auto insurers, automakers, commercial mobility companies, and the public sector use insights from CMT’s platform to power risk assessment, safety, claims, and driver improvement programs. Headquartered in Cambridge, MA, with offices in Budapest, Chennai, Seattle, Tokyo, and Zagreb, CMT measures and protects tens of millions of drivers across the world every day.

CMT is looking for a collaborative, curious, and driven Customer Success Intern who wants to make a real impact by helping our team work smarter — using AI and automation to improve how we serve customers and operate as a team!

CMT is looking for a collaborative, customer-committed, and creative Customer Success Intern who wants to join us in making roads safer by making drivers better!

Responsibilities:

• Audit current tool usage and subscription levels across the Customer Success tech stack
• Identify gaps in AI adoption and automation opportunities (e.g., automated note capture, summarization, workflow automation, account insights)
• Conduct interviews with CSMs and cross-functional teams (Sales, Product, Operations)
• Quantify time-saving and workflow optimization opportunities
• Develop a structured AI Enablement Guide tailored to Customer Success
• Deliver live training sessions for CSMs on best practices for AI-driven efficiency
• Produce a final report with prioritized recommendations and ROI summary

Qualifications:

• Currently pursuing or recently completed a Bachelor's degree (or equivalent) in Business, Information Systems, Computer Science, Communications, or a related field
• Strong analytical and research skills — comfortable synthesizing information from multiple tools and stakeholders
• Familiarity with productivity and collaboration tools (e.g., Slack, Google Workspace, Confluence, or similar)
• Excellent written and verbal communication skills; able to present findings clearly to non-technical audiences
• Self-starter with strong organizational skills and the ability to manage a project from discovery to delivery
• Bonus: prior exposure to AI tools (ChatGPT, Gemini) or work in a SAAS environment

Compensation and Benefits:

• Fair and competitive hourly rate based on education level
• Flexible scheduling options depending on role and responsibilities

Additional Perks:

• Feel great working to improve road safety around the world!
• Join one of our many employee resource groups including Black, AAPI, LGBTQIA+, Women, Book Club and Health & Wellness
• CMT will do all that is possible to support our employees and create a positive and inclusive work environment for all!

Commitment to Diversity and Inclusion:

At CMT, we believe the best ideas come from a mix of backgrounds and perspectives.

We are an equal-opportunity employer committed to creating a workplace and culture where everyone feels valued, respected, and empowered to bring their unique talents and perspectives. Diversity is essential to our success, and we actively seek candidates from all backgrounds to join our growing team.

We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability state. CMT is headquartered in Cambridge, MA. To learn more, visit www.cmtelematics.com and follow us on X @cmtelematics.