Correspondence/ Scanning Rep

OVERVIEW Responsible for processing all incoming correspondence to the Central Business Office. Ensure all documents are date stamped, scanned timely and accurately to the appropriate folders in the Electronic Document Management (EDM) system and distributed to appropriate CBO staff or HRHS department. Assists in Customer Service and other CBO teams when required. Responsible to meet daily/weekly productivity and quality reasonable work expectations. Collaborates with Health System departments to achieve the HRHS CBO key performance metric targets established by Senior Leadership SUMMARY OF JOB Responsible for processing all incoming correspondence. Performs sorting and scanning/copying functions for Hospital, HRPAS and ASC documents Daily cash reports EOBs/remittances/correspondence Financial Assistance applications Insurance correspondence Incoming faxes Responsible to achieve CBO quality and productivity guidelines. Provides feedback to management regarding any issues or repetitive errors that may be encountered during claim review and submission. Ensures compliance with all state and federal billing regulations and reports suspected compliance issues to Manager. Ensures all correspondence is scanned to the appropriate folders in the Electronic Document Imaging Management (EDM) system. Ensures all correspondence is date stamped and the appropriate patient encounter identification is noted on various files prior to scanning to folder Coordinates and fulfills requests for patient bills, ensures appropriate signed HIPPA releases. Researches return mail for correct address information. Assists with the processing of credit card transactions through the merchant machines Assists in customer service department during busy call volumes Completion of specific projects given by management in a timely manner. Collaborates with Management and staff to improve processes, increase accuracy, create efficiencies and achieve key performance metrics goals of the department. Demonstrates efficient and effective use of organizational resources as well as systems and services. RECRUITMENT REQUIREMENTS H.S. diploma/GED Minimum of 2 years office experience with correspondence and scanning Good organizational and communication skills, with the ability to communicate in English, both written and verbal. Additional languages are preferred. Ability to handle multiple tasks and accurately process high volumes of work Ability to establish and maintain effective working relationships with patients, employees and the public Understanding of Microsoft Office, Excel, credit card terminals Ability to focus on detailed information Ability to work independently with minimal supervision Ability to access the internet for insurance program websites Any other necessary computer skills to assist with the assigned duties EQUAL OPPORTUNITY Redeemer Health is an equal opportunity employer. We prohibit discrimination in employment due to race, color, gender, religion, creed, national origin, age, sex, sexual orientation, gender identity or expression, disability veteran status or any other protected classification required by law. Responsible for processing all incoming correspondence. Performs sorting and scanning/copying functions for Hospital, HRPAS and ASC documents Daily cash reports EOBs/remittances/correspondence Financial Assistance applications Insurance correspondence Incoming faxes Responsible to achieve CBO quality and productivity guidelines. Provides feedback to management regarding any issues or repetitive errors that may be encountered during claim review and submission. Ensures compliance with all state and federal billing regulations and reports suspected compliance issues to Manager. Ensures all correspondence is scanned to the appropriate folders in the Electronic Document Imaging Management (EDM) system. Ensures all correspondence is date stamped and the appropriate patient encounter identification is noted on various files prior to scanning to folder Coordinates and fulfills requests for patient bills, ensures appropriate signed HIPPA releases. Researches return mail for correct address information. Assists with the processing of credit card transactions through the merchant machines Assists in customer service department during busy call volumes Completion of specific projects given by management in a timely manner. Collaborates with Management and staff to improve processes, increase accuracy, create efficiencies and achieve key performance metrics goals of the department. Demonstrates efficient and effective use of organizational resources as well as systems and services. H.S. diploma/GED Minimum of 2 years office experience with correspondence and scanning Good organizational and communication skills, with the ability to communicate in English, both written and verbal. Additional languages are preferred. Ability to handle multiple tasks and accurately process high volumes of work Ability to establish and maintain effective working relationships with patients, employees and the public Understanding of Microsoft Office, Excel, credit card terminals Ability to focus on detailed information Ability to work independently with minimal supervision Ability to access the internet for insurance program websites Any other necessary computer skills to assist with the assigned duties