Senior ServiceNow Technical Consultant

As a Senior Technical Consultant, you will be responsible for the design, configuration, and implementation of ServiceNow IRM/GRC solutions. Your role will include:

• Leading or supporting ServiceNow IRM implementation workstreams across Risk Management, Policy & Compliance Management, Audit Management, Issues Management, Controls, Indicators, and Third-Party Risk Management.
• Translating customer risk, compliance, audit, and regulatory requirements into ServiceNow solution designs.
• Facilitating technical and functional workshops with business stakeholders, compliance teams, risk owners, internal audit, security teams, and IT stakeholders.
• Designing scalable data models for entities, risks, controls, policies, authority documents, citations, indicators, issues, evidence, and assessments.
• Configuring ServiceNow IRM applications, workflows, forms, portals/workspaces, notifications, dashboards, reports, and integrations.
• Supporting regulatory implementation use cases such as DORA compliance, ICT risk management, third-party risk, operational resilience, control testing, audit evidence collection, and regulatory reporting.
• Advising customers on ServiceNow IRM best practices and helping them avoid unnecessary customization.
• Supporting integrations with other ServiceNow modules such as ITSM, SecOps, CMDB, APM, SAM/HAM, Vendor Management, and Performance Analytics.
• Working with architects, business consultants, project managers, and developers to deliver high-quality solutions.
• Reviewing user stories, solution designs, configurations, and technical deliverables.
• Coaching junior consultants and contributing to internal IRM capability growth.

 

What we are looking for

Required experience

• Strong hands-on experience with ServiceNow platform configuration and implementation.
• Proven experience delivering ServiceNow IRM / GRC / Risk & Compliance implementations.
• Ability to act as a trusted technical consultant in customer-facing engagements.
• Solid understanding of GRC concepts such as:
  • Risk lifecycle
  • Control frameworks
  • Policy and compliance management
  • Audit management
  • Issue and remediation management
  • Evidence collection
  • Third-party/vendor risk
  • Regulatory obligation tracking
• Experience implementing solutions for compliance or regulatory programs such as DORA, NIS2, ISO 27001, SOX, SOC, GDPR, Operational Resilience, or similar.
• Ability to translate business requirements into ServiceNow configuration, data model decisions, workflows, and technical designs.
• Experience with Flow Designer, Business Rules, Client Scripts, UI Policies, ACLs, notifications, reports, dashboards, and integrations.
• Strong communication skills and the ability to work directly with customer stakeholders.
• Ability to challenge requirements constructively and propose pragmatic, platform-aligned solutions.

Nice to have

• ServiceNow Certified Implementation Specialist – Risk and Compliance – CIS-RC.
• Experience with Third-Party Risk Management / Vendor Risk Management.
• Experience with ServiceNow SecOps, CMDB, APM, SAM/HAM, or ITSM in the context of risk and compliance.
• Experience with regulatory resilience topics such as DORA, ICT risk, critical third parties, operational resilience, and business service mapping.
• Experience in banking, insurance, financial services, public sector, telecom, or other regulated industries.
• Experience with Performance Analytics, dashboards, and executive-level risk reporting.
• Experience leading technical workstreams or mentoring other consultants.

What We Offer

• Excellent remuneration package;
• 24 paid vacation days;
• Flexible working arrangements;
• Additional Health insurance;
• Training and certifications;
• Great working environment and team spirit.