Employment Type:

Full time

Shift:

Day Shift

Description:

Our Trinity Health Culture: Knows, understands, incorporates & demonstrates our Trinity Health Mission,
Values, Vision, Actions & Promise in behaviors, practices & decisions.
Work Focus: Researches, collects & analyzes information. Identifies opportunities, develops solutions, & leads
through resolution. Collaborates on performance improvement activities as indicated by outcomes in program
efficiency & patient experience. Responsible for distribution of analytical reports.
Process Focus: Utilizes multiple system applications to perform analysis, create reports & develop educational
materials. Incorporates basic knowledge of TH policies, practices & processes to ensure quality, confidentiality, &
safety are prioritized. Demonstrates knowledge of departmental processes & procedures & ability to readily
acquire new knowledge.
Data Management & Analysis: Research & compiles information to support ad-hoc operational projects &
initiatives. Synthesizes & analyzes data & provides detailed summaries including graphical data presentations
illustrating trends & recommending practical options or solutions while considering the impact on business
strategy & supporting leadership decision making. Leverages program & operational data & measurements to
define & demonstrate progress, ROI & impacts.
Maintains a working knowledge of applicable Federal, state & local laws/regulations, Trinity Health Integrity &
Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure
adherence in a manner that reflects safe, honest, ethical & professional behavior & safe work practices.

Functional Role (not inclusive of titles or advancement career progression)

Counsels patient on cost of treatment, insurance benefits, resources for payment and financial assistance. 
Secures and documents payment arrangements. 
Assists patients in financing, payment plans, financial assistance and all financial options through the 
organization. 
Audits bills for accuracy & edits for front-end inaccuracies to increase collections and decrease write-offs. 
Works closely with RSO and division leadership to improve collections. 
Experience in the Medicaid Application process.
Trinity Health Job Description
Financial Counselor, PA
Minimum Qualifications
High school diploma or GED.
Minimum two (2) to three (3) years experience working in Patient Access or Patient Accounting for hospital 
registration and / or hospital reimbursement services 
Obtain National certification in HFMA CRCR and/or NAHAM CHAA required within one (1) year of hire.
Understanding of basic billing and coding. 
Additional Qualifications (nice to have)
Epic experience preferred.
Knowledge of federal or state government agencies including but not limited to Medicare, Medicaid, VA or Charity 
Care programs, or patient management and healthcare accounts receivable within the healthcare revenue cycle.
Physical & Mental Requirements & Working Conditions
Direct Healthcare Services / Indirect Healthcare / Support Services:
Exposure to conditions which may be considered unpleasant to sight, touch, sound & / or 
smell. Occasional
Exposure to fumes, odors, dusts, mists & gases, biohazards / hazards (mechanical, electrical, burns, 
chemicals, radiation, sharp objects, etc.). Occasional
Exposure to or subject to noise, infectious waste, diseases & conditions. Occasional
Exposure to interruptions, shifting priorities & stressful situations. Frequent
Ability to follow tasks through to completion, understand & relate to complex ideas / concepts, remember 
multiple tasks & regimens over long periods of time & work on concurrent tasks / projects. Continuous
Ability to read small print, hear sounds & voice / speech patterns, give / receive instructions & other verbal 
communications (in-person & / or over the phone / computer / device / equipment assigned) with some 
background noise. Continuous
Perform manual dexterity activities & / or grasping / handling. Frequent
Ability to climb, kneel, crouch & / or operate foot controls. Occasional
Use a computer / other technology. Continuous
Sit with the ability to vary / adjust physical position or activity. Continuous 
Maintain a safe working environment & use available personal protective equipment (PPE). Frequent 
Comply with Trinity Health’s Code of Conduct, policies, procedures & guidelines. Continuous
Ability to provide assistance in the event of an emergency. Occasional
Direct Healthcare Services:
Perform activities that require standing / walking with the ability to vary / adjust physical position or activity. 
Occasional
Lift a maximum of 30 pounds unassisted. Occasional 
Use upper & lower extremities, engage in bending / stooping / reaching & pushing / pulling. Frequent 
Work indoors (subject to travel requirements) under temperature-controlled & well-lit conditions. Continuous
Encounter worksites (e.g., patient homes) or travel to worksites that may have variable internal & external 
environmental conditions. Occasional 
Perform work that involves physical efforts (e.g., transporting, moving, positioning & / or ambulating 
patients). Occasional
Indirect Healthcare / Support Services: 
Perform activities that require standing / walking with the ability to vary / adjust physical position or activity. 
Occasional
Lift a maximum of 30 pounds unassisted. Occasional
Experience of long periods of walking / standing / stooping / bending / pulling & / or pushing. Occasional 
Encounter a clinical / patient facing / hands on interactive work environment. Frequent
Work indoors (subject to travel requirements) under temperature-controlled & well-lit conditions. 
Continuous 
Work outdoors with variable external environmental conditions. Occasional 
KEY: Average Workday Activity: Occasional (1% - 33%), Frequent (34% - 66%), Continuous (67% - 100%) 

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.