Technical Support Officer

DUTIES & RESPONSIBILITIES:

• Conduct medical outreach activities to influence provider behaviour change, increasing productivity, and improving the quality of clinical and non-clinical practices
• Assist Sun Doctors in meeting quality healthcare standards and ensure their technical competency is up to date.
• Conduct regular monitoring and supportive visits to Sun clinics in assigned area to distribute SCH’s health related products, IEC materials, promotional items,
• Collect monthly clinic reports, verify and manage financial transactions for provider incentive payments, clinic assistant fees, and patient support.
• Perform regular tele-monitoring activities with providers in cases of travel restrictions due to disease outbreaks, conflict, or disaster, using phone and internet services.
• Supervise community staff (team leader) in the assigned territory in analysing the program performance, addressing issues, and guiding the team in the efficient running of community activities in the field.
• Ensure program related products are well-stocked with good expiry dates, maintained under recommended conditions, and distribution and consultation data are tracked to minimize stock shortages at the provide level.
• Collaborate with the training team to organize, participate in Continuing Medical Education (CME) Programs, acting as regional trainer or organizer as needed.
• Organize and deliver capacity-building training, refresher training, and review meetings for healthcare providers in the assigned territory.
• Address operational issues with Sun Doctors, Community Providers, contracted laboratories, investigation centres, clinic assistants, and other stakeholders, reporting timely to the supervisor.
• Conduct advocacy, area mapping, & clinic auditing for the recruitment of new providers in the assigned territory
• Conduct Case investigation and follow-up action based on project/program deliverables.
• Perform advocacy and reporting with local and health authorities as necessary
• Review monthly reports from providers and address issues in the reporting mechanism with the Regional Manager/M&E focal persons.
• Facilitate the troubleshooting of digital reporting at provider level.
• Tracking monthly achievements against targets and provide feedback and justifications for program quality improvement.
• Work with the Quality Improvement (QI) team to assess program situation and provide feedback to management.
• Support capacity building for mentored staff and coach their activities as necessary.
• Collaborate with partner organizations as necessary to enhance program effectiveness.
• Submit timely, accurate and complete reports (monthly activities report, leave submission, timesheet report and financial related reports) to supervisors and designated staff.
• Other relevant tasks assigned by the direct supervisor

Key Skills and competencies

Technical Knowledge:  Must have understanding on minimum services quality standards of health areas implemented by SCH and Provider Behavioural Change concepts

Operational management: Must be able to manage the time effectively and conduct medical outreach effectively to increase providers’ productivity of various channels in assigned territories.

Communication: Must be able to understand basic communication skills and effectively communicate with providers and all stakeholders

Leadership: Must have enough leadership skills and demonstrate a strong ability to guide others if need be

Organizational Skills: Must be organized and able to manage review meeting and training of providers of various channels in assigned territories

• M.B, B.S degree is preferred but not necessary
• At least three years of program management and CME experience
• Must have good communications skills, including sufficient reporting skills in English;
• Able to use Microsoft Office (Word, Excel, PowerPoint)
• Should be organized, systematic and dynamic, and must interact well with others

APPLICATION:

Interested applicant, please send Application Letter, Curriculum Vitae (with “Two” referees, including your last employment for reference check), copies of Qualification Documents and National ID as per following “APPLY LINK” and/or Apply Email not later than on the evening of 10 May 2026 (Sunday).