Dispute Resolution Officer

Introduction At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose. Overview We are seeking a Dispute Resolution Officer to join our Workers' Compensation team. This role will be responsible for representing Gallagher Bassett throughout the conciliation process, determining fair outcomes for disputed matters relating to workers compensation claims. You’ll meet with injured workers, conciliators, panel members and legal representatives throughout the dispute process, with a focus on determining fair outcomes for these disputes. How you'll make an impact Your responsibilities: Undertaking all tasks associated with reconsiderations of your portfolio of Disputed Decisions with relation to Worker’s Compensation claims, such as preparing for conciliation conferences by conducting pre-conciliation analyses Facilitating courteous and customer-focused engagement with various parties and their representatives to drive fair outcomes Engaging with the Workplace Injury Commission (WIC) with relation to disputed matters Representing the company at conciliation conferences (wherever held) in a professional, informative and courteous manner Using your interpersonal skills to provide a high-quality customer service to internal customers, injured workers and legal representatives Settling claims within client service instructions, WorkSafe Victoria legislation and company guidelines, placing an emphasis on determining a mutually satisfactory resolution Handling your own, and supporting your team's daily workflow in order to maintain GB's client service standards Effectively communicating conciliation outcomes and outcomes have been actioned within specified timeframes About you We’re looking for an enthusiastic and collaborative individual who has: A high level of experience working within the Workers' Compensation industry and in the application of Work Cover legislation Strong conflict resolution and negotiation skills Excellent customer service, communication and interpersonal skills A tertiary qualification in the field of Law, Business or an industry specific certification is preferred, but not essential A current and valid Driver’s License What we can offer you: Competitive Salary: Attractive remuneration packages with flexible work arrangements, including Work from Home options. Paid Leave: Generous Paid Parental Leave and reproductive leave to support your family needs. Supportive Environment: A friendly, flexible, and inclusive working environment with great team support and rewarding opportunities. Career Growth: Exciting career advancement prospects as our company continues to grow. Ongoing Education: Continuous education and development opportunities through external and internal programs. Recognition and Support: Service recognition awards and employee assistance programs for you and your immediate family members. Wellbeing Focus: A commitment to your wellbeing through our peer support program, corporate health insurance discounts, and wellness programs. Additional Benefits: Access to additional purchased leave, novated leases, and the Gallagher Rewards Program, which includes discounts and cash-back offers from hundreds of retailers. Birthday Club: Enjoy a day off during your birthday month on GB To Apply: Does this sound like the perfect job for you? We want to hear from you today! Click on "Apply for this Job" to join our team. Eligibility: To be considered for this opportunity, you must have the right to live and work in Australia. Equal Opportunity Employer: Gallagher Bassett is an Equal Opportunity Employer and encourages Indigenous Australian applicants to apply. As a member of the Diversity Council Australia, we embrace diversity in the workplace and will make reasonable accommodations for known physical or mental limitations of an otherwise qualified applicant with a disability, unless it imposes an undue hardship on our business operations. Join us and be part of a team that values your growth and wellbeing! Your responsibilities: Undertaking all tasks associated with reconsiderations of your portfolio of Disputed Decisions with relation to Worker’s Compensation claims, such as preparing for conciliation conferences by conducting pre-conciliation analyses Facilitating courteous and customer-focused engagement with various parties and their representatives to drive fair outcomes Engaging with the Workplace Injury Commission (WIC) with relation to disputed matters Representing the company at conciliation conferences (wherever held) in a professional, informative and courteous manner Using your interpersonal skills to provide a high-quality customer service to internal customers, injured workers and legal representatives Settling claims within client service instructions, WorkSafe Victoria legislation and company guidelines, placing an emphasis on determining a mutually satisfactory resolution Handling your own, and supporting your team's daily workflow in order to maintain GB's client service standards Effectively communicating conciliation outcomes and outcomes have been actioned within specified timeframes We’re looking for an enthusiastic and collaborative individual who has: A high level of experience working within the Workers' Compensation industry and in the application of Work Cover legislation Strong conflict resolution and negotiation skills Excellent customer service, communication and interpersonal skills A tertiary qualification in the field of Law, Business or an industry specific certification is preferred, but not essential A current and valid Driver’s License What we can offer you: Competitive Salary: Attractive remuneration packages with flexible work arrangements, including Work from Home options. Paid Leave: Generous Paid Parental Leave and reproductive leave to support your family needs. Supportive Environment: A friendly, flexible, and inclusive working environment with great team support and rewarding opportunities. Career Growth: Exciting career advancement prospects as our company continues to grow. Ongoing Education: Continuous education and development opportunities through external and internal programs. Recognition and Support: Service recognition awards and employee assistance programs for you and your immediate family members. Wellbeing Focus: A commitment to your wellbeing through our peer support program, corporate health insurance discounts, and wellness programs. Additional Benefits: Access to additional purchased leave, novated leases, and the Gallagher Rewards Program, which includes discounts and cash-back offers from hundreds of retailers. Birthday Club: Enjoy a day off during your birthday month on GB To Apply: Does this sound like the perfect job for you? We want to hear from you today! Click on "Apply for this Job" to join our team. Eligibility: To be considered for this opportunity, you must have the right to live and work in Australia. Equal Opportunity Employer: Gallagher Bassett is an Equal Opportunity Employer and encourages Indigenous Australian applicants to apply. As a member of the Diversity Council Australia, we embrace diversity in the workplace and will make reasonable accommodations for known physical or mental limitations of an otherwise qualified applicant with a disability, unless it imposes an undue hardship on our business operations. Join us and be part of a team that values your growth and wellbeing!