Claims assistant

Introduction At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose. Overview We are looking for a Claims Assistant to support our Workers' Compensation Claims team. This role may interest you if you are studying and/or qualified in Insurance, Administration, Business, Allied Heath, Psychology, Social Work (or similar disciplines). Alternatively, if you are looking to re-enter the workforce this too may be good opportunity. You don’t have to have insurance, claims or corporate work experience, but a passion for learning, dedication to service and a motivated disposition. We offer learning and career pathways and provide ongoing training. We invest in our people through succession planning and have a number of mentoring and training programs available. How you'll make an impact Responsibilities Ensuring all customers receive the support and guidance they require for injured workers to recover and make a safe and sustainable return to work through the effective support to the claims and premium operations Supporting the claims teams by completing and sending letters, arranging medical appointments, conducting appointment reminders, sending emails and other administrative duties. Utilising Worksafe and Gallagher Bassett systems and programs for records keeping, file notes and contacts About you Qualifications A passion to service customers High attention to detail Time management and organisational skills Great communications skills PC literacy and Microsoft Office experience Minimum completion of Year 10 secondary school studies What we can offer you Attractive remuneration packaging & hybrid work arrangements including Work from Home post training Paid Parental Leave to support your family life Reproductive leave A friendly, collaborative and supportive working environment Opportunities for ongoing education and development, as well as career progression Corporate health insurances discounts, wellness programs and additional leave options Discounts and cash-back offers from hundreds of retailers Birthday leave - take a day off during your birthday month as a gift from GB! Ready to Make a Difference? If this opportunity interests you, we'd love to hear from you! Click on Apply today. To be considered for this opportunity, you must have the right to live and work in Australia at the time of application. Please note that agency applications will not be considered for this position Responsibilities Ensuring all customers receive the support and guidance they require for injured workers to recover and make a safe and sustainable return to work through the effective support to the claims and premium operations Supporting the claims teams by completing and sending letters, arranging medical appointments, conducting appointment reminders, sending emails and other administrative duties. Utilising Worksafe and Gallagher Bassett systems and programs for records keeping, file notes and contacts Qualifications A passion to service customers High attention to detail Time management and organisational skills Great communications skills PC literacy and Microsoft Office experience Minimum completion of Year 10 secondary school studies What we can offer you Attractive remuneration packaging & hybrid work arrangements including Work from Home post training Paid Parental Leave to support your family life Reproductive leave A friendly, collaborative and supportive working environment Opportunities for ongoing education and development, as well as career progression Corporate health insurances discounts, wellness programs and additional leave options Discounts and cash-back offers from hundreds of retailers Birthday leave - take a day off during your birthday month as a gift from GB! Ready to Make a Difference? If this opportunity interests you, we'd love to hear from you! Click on Apply today. To be considered for this opportunity, you must have the right to live and work in Australia at the time of application. Please note that agency applications will not be considered for this position