Freelance Onsite Support Technician ( m/w/d)

Role & Responsibilities:

• Provide technical support and troubleshooting for OSS systems and related IT infrastructure
• Manage incidents, service requests, and change management using ServiceNow
• Collaborate with cross-functional teams to resolve complex IT issues
• Monitor system performance and ensure optimal uptime
• Document technical processes and maintain a knowledge base
• Participate in IT projects and system upgrades when required

Requirements:

• 3–4 years of experience in an IT Technician or similar technical role
• Experience with OSS systems is highly desirable
• Strong experience using ServiceNow
• Ability to work independently and solve problems efficiently
• Excellent verbal and written communication skills in English
• Availability to work on-site in Toronto twice per week

• Work Mode: On-site, 2 days per week (Tuesday & Thursday)

All our positions are open to both women and men and are, of course, open to people with disabilities.