Assistant Product Technologist (Electrical)

What You’ll Do as Assistant Product Technologist

We want you to feel challenged and inspired. Here, you’ll develop your skills across a range of responsibilities:

Duties & Responsibilities

Product and Process

• Build and develop capability to assess commercial quality and testing requirements.
• Assist with product development and adhere to “the Best Practice” sample process flow.
• Investigate all sample rejections and communicate quality issues to buying teams and suppliers.
• Build competitor awareness to enable quality and performance benchmarking of Primark versus key competitors.
• Work with the Primark Compliance team to ensure the Primark Quality Standards are in line with industry standards (Value/Volume retail).
• Demonstrate an understanding of the legal/product/retail requirements for labelling particularly for electrical products.
• Assist in identifying potential fit, fabric or component quality issues.
• Review and approve product specification sheets & instruction manuals providing feedback where necessary. 
• Manage reporting of testing submissions by supplier/product area/product type
• Compile and conclude tech packs and score card analysis as part of the delivery of the key line programme to ensure Primark quality standards and cost efficiencies are achieved.
• Investigate and support resolution of quality issues in a timely manner with clear solutions and communication to all relevant stakeholders.
• Monitors the Returns Report to identify high returning styles/products, highlighting risk to Product Technologists and develop CAP to resolve and improve future deliveries.
• With guidance from the Product Technologist learn to identify risk suppliers/product for Pre-shipment and CFS inspection.
• Evaluating risk and ability to make commercial recommendations on quality priorities in a volume environment.
• Investigate customer feedback/customer complaints/product issues and record on the quality incident log.

Suppliers

• Communicate with suppliers on the technical development of product.
• Highlight risk areas from testing submissions and with support of the Product Technologists work on an improvement plan.
• Assist Suppliers on technical queries concerning product development.
• Assist with regular updates to the supply base on Primark quality standards.
• Gain an understanding of the ethical team’s factory audit process and compliance to understand supplier performance.

Communication and Influence

• Communicates and interacts clearly and concisely to ensure that information is understood by buying teams, retail and external contacts.
• Demonstrates/develop effective communication skills tailored to the audience and objectives; provides feedback and responds to others in a professional, courteous and respectful manner.
• Supports the Product Technologist to deliver training and engagement with Buying teams and Suppliers to improve the sampling hit rate.
• Identifies and gathers relevant information to solve problems and make informed decisions relating to quality standards.
• Makes decisions independently within parameters and understands when to seek guidance; collaborates with impacted stakeholders (Buyers, Suppliers and Peers).
• Attends Buying & Merchandising department meetings representing Quality Assurance.

Working with others

• Works effectively with others to deliver common goals; readily offers support.
• Respects the ideas and contributions of others and readily takes opportunities to learn and seek out stretching opportunities to support own development.
• Demonstrates self-awareness and understanding of own skills, abilities and development areas.
• Prioritises and manages own activities in a structured, independent and timely way; keeps others informed and obtains additional information when required.
• Understands business need for flexibility and modifies behaviour; accordingly, exhibits a positive, determined and results driven attitude.
• Contributes to and supports the delivery and content of the Primark Quality Academy training courses.
• Supports training in best practice for sample approval to QA, buying teams and suppliers.
• Supports regular updates to the buying teams and suppliers regarding new sections within the QA manual.

What You’ll Bring  

Here at Primark, we want everyone to feel valued – so please bring your authentic self to work, of course with some other key experience and abilities for this role in particular:

• Works collaboratively to achieve shared goals, offering support and valuing the ideas and contributions of others.
• Demonstrates self‑awareness, actively seeks learning opportunities, and takes ownership of personal development.
• Manages priorities independently and effectively, working in a structured way while keeping stakeholders informed.
• Adapts positively to change, showing flexibility, resilience, and a results‑driven mindset aligned to business needs.
• Supports the development and delivery of Primark Quality Academy training content.
• Provides regular updates to buying teams and suppliers on new and updated sections of the QA manual.

Does this sound like you? Great, because we can’t wait to see what you’ll bring. You’ll be supported within a team of equally capable people, celebrating who you are and aiding you reach your potential. At Primark, we’re excited about our future - and we’re excited to develop yours.

What You’ll Get:

People are at the heart of what we do here, so it’s essential we provide you with the right environment to perform at your very best. Let’s talk lifestyle:

• Healthcare, pension and potential bonus.
• 27 days of leave, plus bank holidays and if you want, you can buy 5 more.
• Because Primark is all about tailoring to you, we offer Tax Saver Tickets, fitness centre and a subsidised cafeteria.  

About Primark 

At Primark, people matter. They’re the beating heart of our business and the reason we’ve grown from our first store in Dublin in 1969 to a £9bn+ turnover business and over 80,000 colleagues and over 450 stores in 18 countries today. Our values run through everything we do. In essence, we're Caring and always strive to put people first. We're also Dynamic, bravely pushing the boundaries to stay ahead. And finally, we succeed Together.  

If you need any reasonable adjustments or have an accessibility request, during your recruitment journey, such as extended time or breaks between online assessments, a sign language interpreter, mobility access, or assistive technology please contact your talent acquisition specialist. 

All offers of employment are subject to background checks, including right to work, reference education and for some roles criminal, and financial checks. If you have any concerns, please reach out to our talent acquisition team to discuss.