Director of Sales

About the Role

We are excited to welcome a Co-Director of Sales to oversee multiple sales teams within our lending portfolios. This role is critical in driving performance, consistency, and scalability within a high-volume, call center-based B2C transactional sales environment.

This is not a strategy-only role. We are looking for a results-driven operator and leadership coach—someone who knows how to:

• Lead and motivate teams with high energy, clarity, and accountability
• Drive conversion in a high-volume call center sales environment
• Build and reinforce an effective metrics-driven culture that consistently delivers performance

This role is specifically designed for leaders with experience in high-volume, call center-based B2C sales environments. Candidates with primarily B2B, SaaS, or field sales leadership backgrounds may not find alignment with the day-to-day scope of this role.

What You’ll Be Responsible For

Sales Performance & Execution

• Own revenue, conversion, and productivity metrics across multiple call center sales teams
• Drive daily, weekly, and monthly performance against aggressive targets
• Identify funnel gaps and implement solutions with speed and precision

Team Leadership & Development

• Lead and develop frontline Sales Managers and their teams
• Coach leaders on accountability, performance management, and team engagement
• Build a high-performance culture centered on ownership, urgency, and results

Sales Process Optimization

• Drive consistency across teams through standardized best practices, workflows, and performance expectations
• Lead structured training and change management initiatives to improve adoption of sales strategies and messaging
• Continuously refine transactional sales processes and call flows to maximize conversion and efficiency

Operational Excellence

• Partner cross-functionally with Marketing, Underwriting, Data/Analytics, and Technology teams to drive end-to-end sales performance and conversion outcomes
• Leverage CRM, dialer, and analytics insights to identify opportunities, diagnose performance gaps, and inform decision-making
• Establish and drive clear KPIs, reporting cadences, and performance visibility across teams and stakeholders

What We’re Looking For

• 8+ years of experience in a Sales Leadership capacity within a B2C / call center environment required
• Deep expertise in call center sales operations and metrics (conversion rate, talk time, close rate, etc.)
• Proven people leadership experience managing layered teams (Managers, Supervisors, Team Leads, Reps)
• Comfortable operating in a high-accountability, performance-driven environment
• Track record of driving conversion, revenue, and productivity at scale
• Demonstrated ability to adapt to and leverage evolving sales technologies, tools, and systems
• Strong data orientation with the ability to translate insights into action

At RIVO, you will find we recognize hard work and performance, foster a culture of growth, and encourage collaboration across departments. We value the unique skills and experiences that each employee brings to the table, recognizing that this diversity strengthens our company and helps us fulfill our core values: Respect, Integrity, Value, and Opportunity. If you share these same values and are eager to grow both personally and professionally, we encourage you to explore opportunities with us and apply today to join our dynamic team! 

Company Benefits 

• Optimal Work-Life Balance: Benefit from a schedule with no evening or weekend work – enjoy your weekends for relaxation and personal time 
• Childcare & Family Support: Receive up to $5,000 annually in childcare reimbursement to ease the balancing act of work and family & Exclusive access to comprehensive fertility treatment coverage to financially support your family-building journey
• Stay Fit for Free: Join our FREE weekly group workouts and keep your health and energy levels at their peak 
• Company Events & Social Hours: Enjoy regular happy hours and company-wide events to celebrate achievements and build community with fellow employees 
• Padres Tickets: Catch a Padres game with exclusive access to season long raffle drawings in the RIVO ticket section. Go Padres! 
• Daily Perks: Savor FREE coffee, energy drinks, and snacks – fueling your productivity and satisfaction! 
• Parking & Commute Made Easy: Say goodbye to commuting hassles and high gas prices – enjoy a company-paid parking or MTS pass 
• Dedication Incentives: Opportunity to earn more money with our perfect attendance incentive – your dedication and reliability deserve recognition 
• Generous Time Off: Recharge and live your best life with company paid holidays and PTO each year  
• Comprehensive Health Coverage: Benefit from medical, dental, and vision plans with a 70/30 or 80/20 cost share options—because your well-being is our priority 
• Secure Your Future: Take advantage of our 401(k) plan with employer matching to invest in your future with confidence 

We offer a comprehensive compensation and benefits package where you will be rewarded based on your performance and recognized for the value you bring to the business. For this role, compensation includes a competitive base salary and variable incentive opportunities tied to performance. A reasonable estimate of the annual on-target earnings (OTE) for this job is $105,000 to $185,000+. Individual compensation within these ranges takes into account a wide range of factors considered in making decisions, including but not limited to education, experience and training, licensure and certifications, knowledge and skill sets, and other business and organizational needs.

RIVO Holdings, LLC is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, citizenship status, disability, age (40 years old or older) and genetic information (including family medical history), past or present military or veteran status, or any other characteristic protected by applicable law.