Client Relationship Associate

Vendor Coordination & Communication

• Manage vendor portals to track compliance requirements and updates
• Communicate with vendors via email and phone to request and follow up on documentation
• Handle inbound and outbound calls professionally and confidently
• Maintain clear, timely, and professional communication with external stakeholders

Documentation & Compliance Support

• Review vendor submissions for accuracy and completeness
• Track outstanding requirements and follow up consistently
• Maintain organized, up-to-date records across systems
• Flag missing or non-compliant documentation for escalation

Client Support

• Support day-to-day compliance operations in line with client expectations
• Provide timely updates on progress, issues, and outstanding items
• Escalate risks or delays proactively

What We’re Looking For

• Bachelor’s degree in any field
• 0–2 years’ experience in administration, operations, or customer-facing roles
• Strong written and verbal communication skills
• Confidence handling phone and email communication professionally
• High attention to detail and strong organizational ability
• Reliable, consistent, and able to manage repetitive tasks with accuracy

What Will Set You Apart

• Experience working with structured processes or compliance-related tasks
• Exposure to professional email communication with external stakeholders
• Comfort working in a fast-paced, process-driven environment

This role follows EST working hours (3:00 PM – 12:00 AM, Monday to Friday) and requires availability during Kenyan public holidays in alignment with the client schedule.

SALIX DATA is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.

To join us on this incredible journey, kindly submit your resume and cover letter highlighting your interest in the position and showcasing your relevant qualifications. 

Applications will be considered on a rolling basis. Please note that only shortlisted candidates will be contacted. 

We eagerly anticipate receiving your applications and embarking on this rewarding journey together, making a difference as we make the data meaningful.