The Badge operators are primarily responsible for: customer service support and effectively addressing client inquiries, facilities support, conduction calls, chats, and ticket resolutions effectively, physical tasks with shipments, organization, auditing, and following on site established security badging procedures. While operating under close supervision of the local Badging Supervisor / Team leader, the Badge Operators would be expected to execute a number of standard operating procedures independently to support corporate employees and clients on a regular basis.

Responsibilities, include but are not limited to: Supporting corporate employees and clients, vendors, visitors, and contractors to resolve any badging issues that may arise via phone, email, trouble ticketing, and in-person through a walk-in service.

Various administrative badging duties require good judgment and creative problem solving in the absence of specific instructions with the combined perspective of excellent customer service and a strong attention to policies and procedures as badging operators. outstanding communication skills, an exceptional ability to multitask, with a great attitude to work ethics as part of a badging operational team.

Badge Issuance & Management
Access Control Maintenance
Verification & Compliance:
System Maintenance & Audits
Troubleshooting & Support
Data Management
Trouble shooting ticket management.
Any other duties that may be required

The above statements are intended to describe the general nature of this job. They should not be construed as an exhaustive list of all responsibilities, requirements, skills, and standards required to perform essential job functions.

PSA Licence
PC Skills are an essential requirement to this role.
Experience of working with security access control as well as badging applications.
Have the ability to multitask and remain cordial and professional in stressful situations.
Have excellent phone etiquette and people skills.
Being a proactive problem solver
Be able to learn and apply standardized operating procedures to support issue resolution.
Need to have a positive attitude and outgoing personality.
Need to be proficient in Microsoft Windows, Office Suite, and Excel.
Ability to read, write, and speak clearly in English
Strong observational skills and attention to detail
Excellent communication and interpersonal abilities
Ability to stay calm and focused under pressure
Professional appearance and attitude
Minimum of 1 years’ experience in badging, access control, security operations centre.
Have previous experience in customer service or in an administrative position.

At Securitas, we believe in rewarding our people for their hard work. We offer a range of great benefits designed to support our people and their families.

These comprehensive benefits include discounted health care scheme, company pension, bike to work scheme, access to hundreds of discounts from well-known brands and retailers, access to hundreds of high-quality online education courses from some of the world’s leading learning institutions, ways to save for the future, and other resources to improve health and well-being.

Benefits:

Substantial Maternity Leave top up payment
Full-time 36 hours a week contract of employment with the ability to work up to 48 hours per week
24 hour EAP (Employee Assistance Programme) free confidential counselling and advice supporting our employees in a number of areas.
Employer Contribution Pension Scheme from the day you join the Company
Progression, training and development opportunities
Christmas Savings Scheme
Discounted Private Healthcare Scheme (Cash back on everyday medical costs, such as dental check-ups, optical, GP and Emergency Department visits.)
Internal recognition schemes
Bicycle to work scheme from the day you join the Company (Save up to 52% on a bike and accessories)
Group Scheme (Access to hundreds of discounts from well-known brands and retailers, as well as access to hundreds of high-quality online education courses from some of the world’s leading learning institutions.)
Employee Refer a friend incentives
Life Assurance equal to one year’s basic pay as per Employment Regulation Order (ERO)
Overtime as per the ERO
Sick Pay Scheme as per ERO
SIPTU Representation Rights
Free breakfast and lunch when at the client office

Securitas is an equal opportunities Employer

P.S.A. Licence Number : 00352

Website: https://www.securitas.ie/

Available jobs: https://www.securitas.ie/careers/available-jobs/

Benefits at Securitas: https://www.securitas.ie/careers/benefits-at-securitas/

Securitas Integrity Line: https://www.securitas.ie/sustainability/securitas-integrity-line/