Business Controls Analyst

Zippy was founded with one mission: to make getting a loan for a manufactured home simple, fast, and fully online. We believe modern manufactured homes are affordable, well-built, eco-friendly, and stylish, but finding a lender who understands this market can be challenging. That’s why Zippy focuses exclusively on manufactured home loans, offering a seamless, digital experience.

Headquartered in Dallas, TX, with an office in Tempe, AZ, Zippy provides home loans and insurance to manufactured home buyers throughout the United States. Our remote-first team is spread across cities like Dallas, Houston, Knoxville, Omaha, Philadelphia, Phoenix, and several other states and cities. Backed by institutional investors, we offer competitive pay, stock options, and excellent benefits. At Zippy, we pride ourselves on our commitment to finance happiness through the power of home. We are dedicated to enhancing consumers' financial outcomes and tackling the affordable housing crisis through cutting-edge technology and innovative solutions.

The Role

The Business Controls Analyst supports the execution and enforcement of the company’s business controls framework governing operational, system, and process changes.

This role is responsible for coordinating control activities across the change lifecycle, ensuring that required documentation, reviews, and approvals are completed prior to implementation.

The role operates as a control function and does not own business processes, procedures, or decision making. Business teams remain responsible for defining and maintaining their own procedures. This role ensures that required documentation exists, meets defined standards, and aligns with governance requirements before changes are implemented.

The position emphasizes coordination, documentation quality, and adherence to established control processes

Core Responsibilities

Change Coordination and Tracking

• Support intake and tracking of business control changes
• Maintain visibility into change status, approvals, and timelines
• Follow up with stakeholders to ensure timely progression through required steps

Documentation Review and Standards Enforcement

• Review submitted documentation for completeness and adherence to defined standards
• Ensure required artifacts are present prior to stakeholder review, including:
• Intake forms
• Impact summaries
• Supporting documentation
• Return incomplete or unclear submissions to business owners for revision

Procedure and Policy Alignment

• Confirm that impacted teams have updated procedures prior to implementation
• Validate that documentation reflects the intended change at a high level
• Escalate gaps where procedures are missing, outdated, or inconsistent

Stakeholder Coordination

• Coordinate required reviews across relevant teams such as Compliance, IT, and Operations
• Track approvals and ensure all required stakeholders are included
• Document approval status and maintain records

Control Process Adherence

• Enforce “no implementation without required approvals” standards
• Identify and escalate instances of non adherence to control processes
• Support consistent use of defined templates and workflows

System of Record Maintenance

• Maintain organized and complete records of all control related activities
• Ensure documentation is audit ready and centrally accessible

Issue Tracking and Escalation

• Track issues identified during the change process
• Follow up on open items and escalate when needed
• Support remediation tracking to closure

Decision Authority

• Can require completion of documentation before progressing changes
• Can flag and escalate missing approvals or control gaps
• Cannot approve business decisions, strategy, or procedural content

Operating Model

• Works within an established controls framework
• Focuses on execution and coordination
• No direct people management responsibilities
• Partners with business and functional teams to support compliant change execution

Qualifications

• 3 to 6 years of experience in risk, compliance, operations, audit, or a related function within a regulated or process driven environment
• Experience supporting process governance, change management, or control related activities
• Familiarity with structured workflows, documentation standards, and approval processes
• Strong attention to detail with the ability to review documentation for completeness and consistency
• Organized and able to manage multiple workstreams with clear tracking and follow-up
• Comfortable coordinating across teams and following up with stakeholders to drive timely responses
• · Ability to identify gaps in documentation or process adherence and escalate appropriately
• Clear written and verbal communication skills, especially in documenting and tracking requirements
• Experience working with systems of record, workflow tools, or compliance tracking systems is preferred
• Exposure to financial services, lending, servicing, or similar regulated operations
• Manufactured housing, specialty finance, or partner-based lending experience is a plus

Important Applicant Information

• While many of our interviews are conducted virtually, all applicants should be prepared to potentially meet in person as part of the process.
• As a participating employer, we will use E-Verify to confirm employment eligibility.
• Please note that we are currently only hiring candidates who reside in the following states: Arizona, Connecticut, Florida, Georgia, Illinois, Indiana, Louisiana, Maryland, Michigan, Missouri, Montana, Nebraska, Nevada, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, and Wisconsin. Applicants that do not reside in the bolded states will be rejected.

Total Rewards

At Zippy, we're passionate about creating a workplace where people love to work. We put a lot of heart into building and nurturing a company culture that not only supports our team but also inspires them to do their best work.

Our benefits and perks are always evolving, but here’s what we offer right now:

• Competitive Compensation: We offer a competitive salary with the potential for annual bonuses and variable pay, depending on your skills and experience.
• Equity for All: As a part of our commitment to shared success, all employees receive equity in the company, allowing you to share in the growth and achievements of Zippy.
• Remote Work: Enjoy the flexibility of working from home in a dynamic, remote-first environment.
• Comprehensive Health Coverage: We provide medical, dental, and vision insurance, along with company-subsidized benefits like STD, LTD, and life insurance for you and your family.
• Flexible Spending Accounts: Take advantage of medical & dependent care FSAs to help manage your expenses.
• Training & Licensing Support: We invest in your professional growth with resources for training and licensing.
• Paid Time Off: We offer generous PTO—and we encourage you to use it!
• Wellbeing Programs: Access a variety of wellbeing resources, including Headspace, Gympass+, Fetch, Spring Health, SoFi, Perkspot, Ladder, and more through our Sequoia Wellbeing Programs.
• Parental Leave: We provide paid parental leave to support you and your growing family.
• No Meeting Wednesdays: Enjoy a mid-week break from meetings to focus and recharge.
• Vibrant Slack Community: Engage with colleagues in our lively remote Slack community, featuring fun channels that connect people around shared interests like travel, pets, sports, food, and more.
• Career Growth: We believe in promoting from within, offering you opportunities to grow your career with us.

Beyond the tangible benefits

• Core Values: At the heart of everything we do are our core values: Lead with Passion, Own It, Build a Better Way, Results Driven, and The Golden Rule. These values guide our decisions, shape our culture, and inspire us to achieve our best every day.
• Join a Growing Team: Be part of a dynamic team at a pivotal moment in Zippy’s growth, where every contribution makes a significant impact.
• Innovative Work: Collaborate with sharp, passionate teammates to tackle unique challenges in the Manufactured Housing market, positioning our product as a top-tier lending solution.
• Supportive Culture: You’ll be welcomed into a collaborative environment that fosters camaraderie, respect, and a deep sense of belonging.
• Diversity & Inclusion: We’re committed to empowering a diverse and inclusive workforce, celebrating our differences, and ensuring everyone feels safe to bring their whole selves to work.
• Inspirational Leadership: Work alongside leaders who are not only approachable but also dedicated to providing guidance, mentorship, and support to help you succeed.
• Meaningful Impact: Be part of a mission-driven team that’s making housing more affordable for everyone, helping prospective buyers secure fast and simple online loans to purchase manufactured homes. By joining Zippy you will help improve the lives of over 22 million Americans who live in manufactured homes today.

Zippy is an equal opportunity employer that is committed to diversity and inclusion. We do not discriminate based on race, color, national origin, religion, gender, gender expression, sexual orientation, age, veteran status, disability status, or marital status. If you are excited about the role but do not meet 100% of the qualifications listed above, we encourage you to apply. Nothing in this job posting should be construed as an offer or guarantee of employment.