Sr. Manager Logistics Performance

Role Summary:

Own and drive end-to-end logistics performance across Kuwait, balancing service quality, cost efficiency,
and growth. This role is responsible for translating data into action, leading cross-functional initiatives, and
building scalable systems that ensure best-in-class operational performance.
You will act as the performance backbone of logistics, partnering with country leadership and regional
stakeholders to identify gaps, implement solutions, and institutionalize best practices - positioning the market
as a regional benchmark.

What's On Your Plate?

• Own and monitor market KPIs and SLAs (service levels, cost, efficiency, reliability).
• Identify performance gaps proactively and lead initiatives to close them.
• Drive transparency through structured reporting, dashboards, and executive reviews.
• Act as the main point of contact for performance topics with country leadership (MD & DOL).
• Oversee demand forecasting and rider supply planning across all zones, cities, and verticals.
• Ensure optimal rider staffing aligned with demand patterns to maximize utilization and service levels.
• Develop and optimize frameworks for onboarding, retention, and offboarding.
• Own key operational cost metrics, including cost-per-order and efficiency KPIs.
• Drive cost optimization initiatives while maintaining customer experience.
• Provide leadership with clear, data-backed trade-offs between profitability and performance.
• Analyze large and complex datasets to identify trends, root causes, and opportunities.
• Build and maintain dashboards and automated reporting tools.
• Translate insights into clear, actionable recommendations for business and operations teams.
• Own performance management of vendors (restaurants, shops, partners, and any new vertical introduced/ to be introduced by the business).
• Improve key vendor KPIs such as order readiness, on-time delivery, and service consistency.
• Identify and close gaps in vendor coverage to enhance customer experience and efficiency.
• Ensure compliance with operational processes, tools, and standards (e.g., forecasting, staffing models).
• Develop and implement SOPs to standardize operations across verticals.
• Institutionalize best practices and scale successful initiatives to share best practice across the region for greater benefit.
• Lead high-impact initiatives (e.g., batching, dynamic pricing inputs, segmentation, mobility pilots).
• Test, iterate, and scale innovations that improve logistics performance.
• Partner with senior leadership on long-term strategic bets.
• Collaborate with Commercial, Finance, Product, Marketing, and PR teams to drive performance.
• Act as a strategic partner to leadership, influencing decisions with data and insights.
• Represent Kuwait - when/if needed - in cross-market forums and drive alignment on performance
• standards.

What Did We Order?

• Experience: 8+ years in logistics, last-mile delivery, or marketplace operations, with 3+ years managing managers.
• Education: Bachelor’s degree in Engineering, Data Science, Business, Economics, or related field (Master’s is a plus).
• Analytical Skills: Advanced Excel and data analysis skills; SQL and automation tools are a strong plus.
• Business Acumen: Strong understanding of P&L, cost structures, and operational economics.
• Leadership: Proven ability to lead teams and drive cross-functional initiatives at scale.
• Communication: Strong executive communication skills with structured storytelling (“What – So What
• – Now What”).
• Stakeholder Management: Experience working across cultures and functions in a fast-paced environment.
• Mindset: Results-driven, ownership mentality with a strong “make it happen” attitude.