Clinical Services Coordinator, Intermediate

The Healthcare Quality and Affordability Federal Employee Program Clinical Support Coordinator team provides Care Management, Prior Authorization, and Utilization Management services to our members. The HEDIS Clinical Support Coordinator will report to the Supervisor, Operations. In this role you will be responsible for placing a high-volume of Outreach & Engagement telephone calls encouraging Care Management program participation. This role will also process Care Management requests including faxes, phone calls, and emails from PHP/IOP, Skilled Nursing Facilities, and more.