Procedures & Process Documentation Specialist

OUR OPPORTUNITY

We are seeking a detail-oriented and methodical Procedures & Process Documentation Specialist to design, document, and maintain clear, accurate, and compliant internal procedures and work instructions for all departments of the digital bank. This role is critical to ensure that every department operates effectively and in alignment with regulatory requirements, industry standards, and internal policies.

YOU WILL

• Work closely with department heads to analyze, map, and document business processes across all areas of the digital bank (e.g., Operations, Customer Service, Compliance, IT, Product, Treasury, etc.). 
• Draft internal procedures, policies, and step-by-step work instructions, ensuring clarity, consistency, and compliance. 
• Develop templates, flowcharts, and visual aids to support process understanding. 
• Facilitate workshops and interviews to gather information about current workflows and identify gaps or inefficiencies. 
• Ensure that documented procedures reflect regulatory requirements, best practices, and internal risk controls. 
• Establish and maintain a centralized document management system for all procedures and ensure version control. 
• Regularly review and update procedures in response to regulatory changes, audits, or operational improvements. 
• Collaborate with the training team to develop training materials and support onboarding of staff using the documented procedures. 
• Support internal audits and regulatory inspections by providing the required documentation and explanations. 
• Promote a culture of process excellence and compliance throughout the organization. 

• TO BE SUCCESSFUL IN THE ROLE YOU NEED

 

• Bachelor’s degree in Business Administration, Finance, Risk Management, or a related field. 
• 3–5+ years of experience in business process documentation, operational risk, compliance, or operations in banking or fintech. 
• Strong knowledge of banking operations, regulatory requirements, and risk management frameworks. 
• Excellent written and verbal communication skills, with the ability to write clearly and concisely. 
• Proficiency with process mapping tools (e.g., Visio, Lucidchart) and document management platforms. 
• Strong analytical skills, attention to detail, and ability to work independently and collaboratively. 
• Familiarity with digital banking products, services, and workflows is highly preferred.