Ecommerce Specialist

Manage and optimize the company’s ecommerce platforms including but not limited to Amazon, Noon, Sallah, and Shopify

Maintain product listings across all ecommerce platforms with up-to-date information, images, pricing, and descriptions

Monitor daily operations of ecommerce sales and resolve order issues, returns, and customer inquiries promptly

Plan, schedule, and publish engaging content across social media channels (Instagram, Facebook, TikTok, etc.)

Create and manage advertising campaigns on social media and ecommerce platforms to drive traffic and sales

Analyze performance metrics from platforms and campaigns to improve conversion rates and reduce cost per acquisition

Conduct regular competitor analysis and market research to identify trends and opportunities for growth

Work closely with design and content teams to ensure consistent branding and promotional messaging

Develop and implement SEO strategies for product listings and website pages to improve organic visibility

Ensure timely inventory updates and coordinate with warehouse/operations to prevent stockouts or overselling

Generate regular reports on sales performance, ROI, and KPIs to support strategic decision-making

Coordinate seasonal promotions, flash sales, and special online campaigns

Monitor reviews and customer feedback to improve product offerings and service quality

Maintain ecommerce back-end systems, including CMS, plugins, and basic troubleshooting

Stay updated with platform policy changes, ecommerce trends, and emerging tools and technologies

Collaborate with customer service to improve user experience and post-sales engagement

Suggest and implement automation tools and integrations to streamline ecommerce workflows

Manage affiliate and influencer partnerships related to ecommerce and social campaigns

Maintain strong relationships with platform account managers for support and performance optimization