Customer Service Training Specialist

We are looking for competent and experienced Customer Service Trainers. These professionals will be tasked with augmenting the professional development and communication skills of our employees in our Saudi-based customer service settings.

Job Purpose

The essence of this role would be to design and implement modular and comprehensive training programs which are focused on improving interpersonal communication, enhancing customer interactions, and service delivery. Furthermore, the role calls for extensive utilization of adult learning principles and understanding of customer service best practices.

Job Duties and Responsibilities

• Design and deliver inclusive and effective training programs tailored to our employees' needs
• Regularly assess training needs and constantly evolve the training modules according to the identified areas of improvement
• Consistently enhance professional development and communication skills of staff members within customer service settings
• Evaluate the effectiveness of training programs, making adjustments as required
• Position customer service best practices at the core of all training programs

Required Qualifications

• Proven experience as a Customer Service Trainer or similar role
• Superb interpersonal communication and interaction abilities
• Proficiency in designing and delivering diverse training programs
• Skilled in adult learning principles and customer service best practices
• Experienced in assessing training needs, and so able to efficiently tailor courses to meet specific requirements and objectives
• Exceptional service delivery skills