Reservation Supervisor

We are seeking a highly organized and customer-focused Reservation Supervisor to join our team in AlUla, Saudi Arabia. As a Reservation Supervisor, you will play a crucial role in managing our reservation department, ensuring exceptional guest experiences, and maximizing revenue through efficient booking processes.

• Oversee and manage the daily operations of the reservation department
• Train, mentor, and supervise reservation agents to maintain high service standards
• Implement and monitor reservation policies and procedures to ensure accuracy and efficiency
• Analyze booking trends and occupancy rates to optimize revenue and pricing strategies
• Collaborate with other departments to ensure seamless guest experiences
• Handle complex reservation inquiries and resolve guest issues promptly
• Generate and analyze reports on reservation performance and key metrics
• Stay updated on industry trends and competitor offerings to maintain a competitive edge
• Ensure compliance with all relevant hospitality regulations and standards
• Participate in cross-functional projects to improve overall hotel operations

• Proven experience in hotel reservations, with at least 2-3 years in a supervisory role
• In-depth understanding of hotel operations and reservation management systems
• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• Detail-oriented with a focus on accuracy and efficiency
• Proficient in data analysis and report generation
• Ability to make quick, informed decisions in a fast-paced environment
• Customer-centric approach with a commitment to guest satisfaction
• Proficiency in Microsoft Office Suite and reservation management software
• Bachelor's degree in Hospitality Management or related field preferred
• Multilingual skills are a plus, with fluency in English required
• Flexibility to work varying shifts, including weekends and holidays

experience is an asset
Prior experience working with Opera or a related system
Strong interpersonal and problem solving abilities
Fluency in English, additional languages are a plus