Customer Service Representative (Call Center Experience)

Position: Customer Service Representative

Duration: 6 Months of contract- Contract to Hire opportunity

Pay rate: $13.62/ hour

Location: Mason, OH 45040

Work hours: 10:00am-6:30pm, Monday - Friday (training and work schedule)

Qualified candidates will be invited for a group interview on 8/29 and targeting a start date on 9/11.

GENERAL FUNCTION:

Provide exceptional customer service and support to EyeMed Members, Providers (DONL’s and panel participants) and Store Divisions (Lenscrafters; Pearle; etc.)

MAJOR DUTIES AND RESPONSIBILITIES:

• Provide member service support, over the phone, in a timely, consistent and courteous manner to EyeMed members and providers

• Assist EyeMed members by answering benefit questions, eligibility, web registration, authorizations, provider location inquiries, and claims details

• Interface with providers to verify member eligibility and authorize services

• Review claims details, research payment issues, investigate provider network details

• Use system tools as appropriate to escalate issues between the various functional areas within EyeMed

• Must meet Customer Care Center productivity and quality goals

COMMUNICATIONS WITH OTHERS:

• INTERNAL - Call Center associates and other EyeMed functional areas

• EXTERNAL - Members/Providers

SKILLS & QUALIFICATIONS:

• Excellent verbal and written communication skills

• Excellent telephone skills

• Excellent active listening and comprehension skills

• Ability to demonstrate empathy to the caller’s situation

• Ability to provide exceptional customer service

• Exhibit resourcefulness in resolving problem situations

• Manage time and multiple tasks effectively

EXPERIENCE:

• Call Center experience preferred

• 1 – 2 years of experience in a professional business environment preferred

• Knowledge of vision benefits and/or insurance industry a plus

EDUCATION:

• High School diploma required

• College or University degree (preferred )

All your information will be kept confidential according to EEO guidelines.