Desktop Support

Experienced in PC (desktop/laptop/thin client) support - both desk side and remote Experienced in PC operating system support - Windows 7/10 installation, patching, and troubleshooting Desktop - Windows XP to Windows 7 Migration Ability to troubleshoot issues with Microsoft Office 2010/2013 Windows networking TCP/IP Configuration and troubleshooting Ability to troubleshoot issues with Microsoft Internet Explorer 10/11 Ability to install and troubleshoot issues with a variety of in-house developed and 3rd- party software Troubleshoot network printers Experienced in Windows networking TCP/IP configuration and troubleshooting Ability to modify system registry (regedit) Experienced in Google device (Chromebox/Chromebook) support Experienced in support of the Google Office Suite of products Printers - troubleshoot network printer connectivity issues Printers - hardware maintenance (toner/maintenance kit replacement) Thorough understanding of Microsoft Active Directory - client side Ability to use industry standard remote tools - preference for SCCM Experienced with hard drive encryption - encrypting, decrypting, and troubleshooting; preference for Bitlocker and Winmagic SecureDoc Industry certification (A+, Network+, MCP, etc.)

Must have Google device (Chromebox/Chromebook) support experience 

Thanks and Regards,

Ankur Bhatia