Customer Service Representative – Swedish speaker

As a Customer Service Agent, you will be the primary point of contact for OEM (Original Equipment Manufacturer) vehicle owners. Your mission is to manage and resolve customer cases efficiently while representing the OEM with professionalism and ensuring an excellent service experience.

You will answer calls and emails related to after‑sales inquiries, with more focus on emails than phone calls (for example: general vehicle information, cancellations, incidents, replacement vehicles, additional charges, orders, subscriptions, etc.).

This position is based in Barcelona. The role begins with an initial on-site adaptation period. After this phase is successfully completed, the position becomes hybrid (50% remote).

• You are a native/bilingual Swedish speaker;
• You have a good level of English (B2-C1) is required;
• You have at least 2 years of experience in Customer Service, Contact Center, Customer Relations or related positions;
• You have strong interpersonal skills with a persuasive and negotiation-focused attitudeand excellent communication skills;
• You have ability to assess and manage complex cases, with strong problem-solving skills;
• You are proficient in MS Office365 applications (basic knowledge of PowerPoint and Excel);
• You have basic knowledge of the automotive industry, including both sales and after-sales processes, is a plus.

What we offer: 🎯

• Permanent full-time contract (40 hours/week)
• Salary: €22,000 gross per year
• Hybrid work: up to 50% after training 🏠
• 23 vacation days + 3 extra company days (26 total) 🌴
• MSX Bazaar employee discounts portal
• Flexible Compensation Plan (healthcare, transport, meal card, training)
• Multicultural work environment 🌍
• Training and development opportunities 📚
• Modern office in Calle Albasanz, 15. Suances Underground stop.

MSX is an equal opportunities employer and encourages applications from all qualified candidates regardless of age, disability, gender, sexual orientation or background.

#LI-Hybrid

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.