System Support Specialist

The System Support Specialist – Lab Support is responsible for providing hands-on technical support to the engineering laboratory, ensuring that hardware, software, and lab infrastructure remain operational and available for validation and product development teams.

• Provide day-to-day system support and troubleshooting for lab computers, test stations, servers, and network equipment.
• Install, configure, and maintain operating systems (Linux, Windows) on lab machines and test platforms.
• Administer lab servers, storage systems, and virtual machines used for test automation and data collection.
• onitor system health, disk space, and resource utilization; proactively address potential issues before they impact engineering productivity.
• Document lab procedures, system configurations, and known issue resolutions in Confluence or equivalent knowledge base.
• Collaborate with IT to ensure lab systems comply with security policies, patch management, and access control requirements.
• Provide technical support to lab users and escalate complex issues to appropriate engineering or IT teams.
• Assist in setting up and maintaining automated test frameworks and pipelines within the lab environment.

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, Electrical Engineering, or a related field; or equivalent practical experience.
• 2+ years of experience in Customers support, systems administration, or lab support in a hardware/engineering environment.
• Advanced English level.
• Proficiency with Linux (Ubuntu, CentOS, RHEL) and Windows operating systems — installation, configuration, and troubleshooting.
• Hands-on experience with server hardware, PCIe/NVMe devices, or storage systems is a plus.
• Familiarity with networking concepts: TCP/IP, VLANs, DNS, DHCP, and basic switch/router configuration.
• Experience with virtualization platforms (VMware, KVM, VirtualBox) and containerization (Docker).
• Scripting skills in Bash or Python for automation of routine tasks.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced lab environment.
• Excellent communication and interpersonal skills; ability to work collaboratively with engineers and cross-functional teams.
• Detail-oriented with strong troubleshooting and problem-solving capabilities.
• Availability to provide after-hours support during weekends or holidays in the event of critical system outages.

Preferred Qualifications

• Experience supporting hardware validation labs in the semiconductor, storage, or SSD industry.
• Familiarity with NVMe, PCIe, SATA, or SAS storage protocols.
• Knowledge of test automation frameworks (pytest, Jenkins, or similar).
• Experience with IPMI, iDRAC, or other remote management tools for servers.
• Familiarity with Jira and Confluence for ticket tracking and documentation.
• Competencies

Technical Proficiency

Deep understanding of system hardware, OS, and networking required for lab environments.

Problem Solving

Quickly diagnoses root causes and implements effective solutions under time pressure.

Collaboration

Works effectively with engineers, IT, and management across teams.

Ownership

Takes responsibility for lab uptime and proactively addresses issues without prompting.

Communication

Clearly documents issues, resolutions, and procedures; communicates status to stakeholders.

Adaptability

Thrives in a dynamic environment with shifting priorities and evolving lab needs.

Work Environment

This role operates primarily in a laboratory setting and may require physical handling of hardware equipment, including servers, drives, and cables. The candidate should be comfortable working in an environment with engineering teams and may occasionally need to work outside standard business hours to support critical lab activities.

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