IT Program Manager – eCommerce & Order Experience

We are seeking an experienced Program Manager to lead and evolve our digital commerce ecosystem, including punchout integrations, eCommerce platforms, distributor ordering, and end-to-end order experience. This role is responsible for driving strategy, execution, and continuous improvement across customer-facing purchasing channels, ensuring a seamless, scalable, and high-performing commerce experience. 

This role works in close partnership with the Channel Management function as a key stakeholder, ensuring alignment between commerce platform capabilities and channel strategy, particularly as it relates to eMarketplaces, channel partner platforms, and customer purchasing ecosystems. 

The ideal candidate brings deep expertise in eCommerce and B2B order workflows, paired with a strong understanding of technical architecture, integrations, and enterprise systems, and experience working within or adjacent to the life sciences industry. 

Key Responsibilities 

Program Leadership & Strategy 

• Lead the end-to-end commerce and ordering program, including punchout, direct eCommerce, and distributor order channels  

• Lead initiatives to enrich product data and enhance content delivery mechanisms to ensure consistency and scalability across commerce channels 

• Define and drive the multi-year roadmap aligned to business growth, customer experience, and operational efficiency goals  

• Partner with stakeholders & executives (including Channel Management, Sales, Marketing, and IT Leadership) to prioritize initiatives using value, risk, and customer impact frameworks  

• Collaborate with Channel Management, which defines and drives the strategy for the use of eMarketplaces and similar partner platforms (including those that house product data and/or support punchout integrations within customer purchasing workflows), to ensure platform execution aligns with channel intent and customer buying behaviors 

• Establish clear program governance, reporting, and communication cadence 

eCommerce & Order Experience Ownership 

• Drive improvements in distributor ordering processes, including bulk uploads, integrations, and automation 

• Identify and resolve friction points across the Find, Decide, Buy journey 

• Partner with channel management to ensure accurate, complete, and optimized product data is effectively delivered across all commerce channels, recognizing product data as a critical driver of conversion and customer experience 

• Ensure commerce and ordering capabilities support Channel Management–led marketplace and partner platform strategies, including requirements for content syndication, punchout enablement, and customer-specific purchasing flows 

Technical & Systems Integrations 

• Partner with IT, ERP, and external vendors to ensure seamless integration across:  

• eCommerce platform (e.g., Drupal Commerce or similar)  

• ERP systems (e.g., D365, AX)  

• CRM (e.g., Salesforce)  

• Support integrations that enable participation in eMarketplaces, customer procurement systems, and third-party platforms, in alignment with Channel Management strategy 

• Translate business needs into clear technical requirements and scalable solutions  

• Ensure solutions are designed for performance, reliability, and global scalability 

Execution & Delivery 

• Lead cross-functional teams (IT, Channel Mgmt, Marketing, CX, Finance, Sales) to deliver initiatives on time and within scope  

• Drive structured program execution including milestones, risks, dependencies, and release planning  

• Oversee testing, validation, and launch readiness, particularly for high-impact commerce releases  

• Ensure strong change management and stakeholder alignment 

Performance & Continuous Improvement 

• Define and track key metrics 

• Use data and customer insights to continuously optimize the experience  

• Identify and implement opportunities for automation and operational efficiency 

• Partner with Channel Management and commercial stakeholders to assess performance and effectiveness of eMarketplace and punchout-enabled channels and identify opportunities for refinement 

Qualifications 

Required 

• Requires a High School diploma, certification or equivalent and 10+ years of relevant experience; or an Associate degree with 8-10 years of relevant experience; or a Bachelor’s degree with 5-8 years of relevant experience. 

• Proven experience managing B2B commerce ecosystems, including punchout and distributor channels  

• Strong understanding of order management workflows, pricing, and customer-specific commerce scenarios  

• Experience working with enterprise systems and integrations (ERP, CRM, eCommerce platforms)  

• Demonstrated ability to lead cross-functional programs in complex environments  

• Strong analytical, problem-solving, and communication skills  

Preferred 

• Experience in life sciences, biotech, or regulated industries  

• Familiarity with platforms such as Drupal Commerce, Salesforce, D365/AX, or similar ecosystems  

• Experience with global commerce considerations (VAT, multi-entity, regional differences)  

• Understanding of search, product data, and catalog management in a scientific product context 

Key Competencies 

• Strategic thinking with strong execution discipline  

• Ability to translate between business needs and technical solutions  

• Customer-centric mindset with a focus on reducing friction  

• Strong stakeholder management and influence at all levels  

• Ability to partner with cross-functional teams to align technology execution with channel and go-to-market strategy 

• Data-driven decision making