Sales Key Account Manager - Clinics & Hospitals

About DIAG DIAG is a leading medical laboratory system in Vietnam with over 20 years of experience in diagnostics and medical testing. We offer a wide range of testing services – from basic to advanced – to help individuals detect health issues early, proactively monitor their well-being, and make informed medical decisions. With modern laboratories certified to ISO 15189 standards, cutting-edge automation technology, a highly experienced team of professionals, and a network of over 40 branches across Ho Chi Minh City and other provinces, DIAG delivers convenient, fast, and reliable testing experiences. In addition, our home sample collection service allows customers to easily access high-quality healthcare anytime, anywhere. We are gradually building a smart healthcare ecosystem aimed at enhancing the quality of life and promoting proactive health management for the Vietnamese community.

About Us We are a top reference laboratory in Southern Vietnam, serving over 6,500+ doctors and 400+ clinics & hospitals with a commitment to excellence in diagnostic services.

Position Overview We seek a dynamic Lab Sales Manager to lead our team of 6 Key Account Executives (KAEs) in managing the company’s top 200 clinic & hospital accounts and driving aggressive expansion into Public and Private Hospitals (2025 priority). This role demands a leader who embodies ownership, collaboration, and execution excellence to sustain our rapid growth while fostering a high-performance culture.

Key Responsibilities

• Business Development Execute strategies to acquire new customers, prioritizing Public Hospitals and large Private Hospitals to meet 2025 growth targets. Lead market penetration efforts with a focus on executing with excellence, ensuring alignment with company standards and customer expectations.
• Team Management Inspire and mentor KAEs to achieve revenue targets, new account acquisition, and operational discipline. Promote a culture of teamwork, breaking down silos and encouraging cross-functional collaboration. Conduct performance reviews and coaching sessions to develop talent and maintain a can-do attitude within the team.
• Customer Retention Strengthen relationships with key decision-makers (Lab Directors, Hospital CEOs, CMOs) through proactive, solution-driven engagement. Demonstrate high accountability by resolving customer issues swiftly with cross-functional teams (Lab Ops, Sales Ops, Tech).
• Upsell & Cross-Sell Drive deeper penetration of the company’s diagnostic menu (e.g., molecular, genetics) by identifying upsell opportunities with a positive, problem-solving mindset.

Qualifications

• Basic Requirements: 5+ years in IVD sales, including 2+ years managing sales teams in healthcare.. Proven success in B2B healthcare sales with a focus on execution excellence. Fluency in  written & spoken English.
• Preferred Experience: Background in diagnostics/lab industry with exposure to lab stakeholders. Technical knowledge of lab tests (biochemistry, histopathology, etc.).
• Key Characteristics & Cultural Fit: Strong Leadership Skills: Ability to inspire teams, make data-driven decisions, and lead by example. High Ownership & Accountability: Takes initiative, owns outcomes, and delivers on commitments. Positive Thinking & Can-Do Attitude: Thrives in challenges, motivates others, and embraces growth opportunities. Teamwork Advocate: Builds trust, fosters collaboration, and celebrates collective wins. Execute with Excellence: Meticulous attention to detail and a relentless focus on quality results.

Why Join Us? Lead in a high-growth, innovation-driven environment where ownership and initiative are rewarded. Competitive salary, bonuses, and career growth opportunities. Join a team that values collaboration, positivity, and excellence in every task.