Patient Care Coordinator - Temp Assignment

Position Summary:

The Specialty at Retail (SAR) Patient Care Coordinator provides customer care support to patients, physicians and Axium staff by reviewing patient profiles/records and scheduling deliveries of patient’s medication. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Essential Job Functions:

May include any task necessary to improve the process flow and provide better customer service to the external and internal customer. Other duties may be assigned.

• Provides customer service to the internal and external customer by making and receiving inbound and outbound calls for delivery of medications. Must be able to sit for long periods of time to perform duties.
• Assists in faxing and/or calling physician office’s regarding refill requests.
• Reviews all notes prior to delivery confirmation from the last delivery confirmation to ensure proper communication with the patient and physician office.
• Review of HIPAA standards.
• Schedules deliveries of medication in a timely manner to ensure compliance with patient’s treatment.
• Document in the appropriate system all needed information, indicating correct ship date and shipping address.
• Document in the appropriate system all needed information and email appropriate parties when required.
• Provides customer service to the internal and external customer by making and receiving inbound and outbound calls for delivery of medications. Must be able to sit for long periods of time to perform duties.
• Assists in faxing and/or calling physician office’s regarding refill requests.
• Reviews all notes prior to delivery confirmation from the last delivery confirmation to ensure proper communication with the patient and physician office.
• Review of HIPAA standards.
• Schedules deliveries of medication in a timely manner to ensure compliance with patient’s treatment.
• Document in the appropriate system all needed information, indicating correct ship date and shipping address.

Minimum Position Qualifications: 

3-5 Years of Customer Care experience

High School Degree

College Degree a plus

Desired Previous Job Experience

Operating in a call center / contact center environment

Specialty Pharmacy experience a plus

Medical industry a plus

OTHER SKILLS THAT APPLY

Diplomacy

Professionalism

Filing

Organizing

Planning

Multi-tasking

Prioritizing

Proof Reading

Problem-Solving

Mail Merge

Reporting

Confidentiality

All your information will be kept confidential according to EEO guidelines.