Software Systems Engineer - IV/Senior UX Researcher

SUMMARY:  Here at Verizon Labs, our passion is creating engaging and delighting user experiences and we’re looking for a talented Senior UX Researcher to join our growing team. You'll be working with creative, business and engineering teams to create engaging experiences for mobile, tablet, web and CE devices. Working with multiple groups to develop complex digital products will require “Out-of-the-box” thinking, a collaborative nature, and the ability to challenge the status quo while achieving the goal. 

RESPONSIBILITIES  • Create customer journey maps based on feedback from the customer, business and technology groups  • Develop an understanding of the attitudes and behaviors of our target market  • Document personas based on attitudes and behaviors of our target market  •.Collect, analyze and summarize customer feedback from blogs, app stores, product feedback links and customer support reps  •.Perform competitive analysis and analyze the competition  •.Create recommended MVP direction for products based on user needs and insights  • Create screeners, manage recruiting process that target the right users  • Conduct concept and usability testing, document results and create insights and recommendations  •.Perform heuristic analysis, wireframe analysis, card sorting exercises  • Create and analyze quantitative surveys data  •.Work with product and design teams to incorporate testing feedback into the end experience.  • Work in a cross-functional team of designers, product management, and copywriters to concept and develop solutions that are effective, authentic and innovative. 

QUALIFICATIONS  REQUIRED  • Bachelor's Degree required in HCI, UX or Usability testing  • 5-10 years’ experience as a UX Researcher / Usability Field  • Passionate about mobile products and technology  • Strong portfolio that demonstrates testing capabilities  • Ability to rapidly perform usability tests to get feedback to the design and product teams  • Excellent organization skills with a proven ability to manage multiple projects and adjust to frequent changes and priorities  • Self-starter who can keep the big picture in mind, work through details, and sell ideas  • Team player who works well with others 

DESIRED  • Prototyping capabilities with invision, justinmind or axure

Vivek Salvatore

vivek.salvatore(@)americanetworks.com

(973) 582-3458