Proliant Server Configuration Support

This Role will be 80% configureation,20% client facing, production support

MUST have Sales Builder Window (an HP product)

Needs to be personable and have the ability to be in front of a client

PURPOSE OF JOB

This role is responsible for providing pre-sales and post-sales configuration, pricing, direction and technical assistance to internal and external customers for the product lines.  Assist customers and colleagues in understanding requirements, performing configurations, and proposing accurate cost-effective solutions for hardware, software and/or products.  This individual solves sales support problems, acts as a focal point for inside sales coverage and escalation of sales issues and answers salesperson’s product related questions.

KEY RESPONSIBILITIES

             Acts as a primary subject matter expert in providing pre and post sales configuration, pricing and technical assistance on complex requests to internal and external customers

             Obtain and Maintain high-level technical HP certifications

             Coordinate with partner to obtain SOW and pricing for custom services

             Develop and maintain relationships with distributor points of contact

             Act in a team lead capacity by assisting and mentoring more junior team members in resolving technical and process issues

             Lead efforts to develop technical solutions for customers that solve customer IT problems

             Leads efforts during conference calls directly with customers to obtain requirements and provide recommendations

             Lead efforts to develop product demonstrations/prototypes and be capable of providing demonstrations in the Lab

             Maintain and improve processes and tools for the support of the focused partner

             Assists with designing and architecting solutions in Visio and other similar software applications

             Assist in proposal efforts by attending proposal meetings and providing recommendations based on subject matter expertise

KEY KNOWLEDGE, SKILLS AND ABILITIES

             Is committed to providing the highest quality products and services which meet the needs and requirements of internal and external customers.

             Is open to suggestions and experimentation; creates a learning environment leading to the most efficient and effective work processes.

             Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

             Can negotiate skillfully in tough situations with both internal and external groups; can settle differences with minimum noise; can win concessions without damaging relationships; can be both direct and forceful as well as diplomatic; gains trust of other parties to the negotiations quickly; has a good sense of timing.

             Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.  Picks up on technical things quickly; can learn new skills and knowledge; is good at learning new industry, company, product or technical knowledge; does well in technical courses and seminars.

             Knows how businesses work; knowledgeable in current and future policies, practices, trends and information affecting his/her business and organization; knows the competition; is aware of how strategies and tactics work in the marketplace.

             Makes good decisions (without considering how much time it takes) based upon a mixture of analysis, wisdom, experience and judgment; most of his/her solutions and suggestions turn out to be correct and accurate when judged over time; sought out by others for advice and solutions.

             Interprets, explains, advises and makes recommendations on complex issues to managers, internal and external business interfaces.

             Work regularly requires interaction outside the work group to coordinate with other business groups and to facilitate understanding of ideas.

             Written skills require the ability to convey information related to technical issues.

             Is effective in a variety of formal presentation settings; one-on-one, small and large groups, with peers, direct reports, and bosses; is effective both inside and outside the organization on both cool data and hot controversial topics; commands attention and can manage group processes during the presentation; can change tactics midstream when something isn’t working.

             Requires original and innovative thinking in developing results or recommending process improvements.  Formulates and recommends solutions for moderately complex issues.

             Work involves things new to the job or department.  Evaluates new or modified approaches and ideas.  Gather relevant information systematically, considering a range of related issues and factors.  Regularly makes decisions that are covered by general methods and procedures requiring frequent interpretations of policy and processes.

             Is intelligent and deals with concepts and complexity comfortably; described as intellectually sharp, capable and agile.

             Plans and manages work activities of self and project teams to accomplish goals defined by a broader strategic direction.  Ensures plans are comprehensive and effective in meeting established goals.  Recommends resources as needed.

             Handles multiple priorities requiring frequent interpretation of policy and procedures.  Enjoys working hard; is action oriented and full of energy for the things he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.  Pursues everything with energy, drive and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks.

             Prior experience solving complex pre and post-sales support problems is required.

             Prior experience providing technical support to the federal, state or local government is preferred.  Experience working with government purchase orders is preferred.

             Required to obtain and maintain specific vendor and partner certifications to support business goals and objectives.

WORK EXPERIENCE REQUIRED

             Knowledge of Sales Builder for Windows (SBW) HP configuration tool

8 to 10 years of experience providing pre-sales support for HP server and storage product lines.

             2+ years of specifically supporting HP Proliant and Blade Server solutions

MINIMUM EDUCATION REQUIRED

             Bachelor’s degree or equivalent experience in a related field.

CERTIFICATIONS/LICENSES/TRAINING

             Required: HP advanced level technical and sales certifications.

             Preferred:  Microsoft Office, Salesforce

Why Veredus?

Candidates work with a professional recruiter whose average experience is eight years in the industry. That means they have intimate knowledge of the Information Technology industry and market trends-who is in demand now and who will be next. Your Veredus Recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and desires. They also counsel their candidates in resume writing, interviewing, and career planning so when there’s a position you really want, you’re fully prepared to get it. Additionally, Veredus provides the following benefits:

o Medical Benefits o Consultant Lunches and Outings o Dental Benefits o Life Insurance ($20,000 benefit) o Vision o ATOP-Accrued Time Off Program o 401K o Consultant Web-Site o Name Plates o Care packages/Survival packs o Dedicated Consulting Services Representative