Voice Engineer (CUCM)

Role Name: Voice Engineer

Location: Lansing, Michigan

Duration: 12+ Months

Function as a member of the Telephony Services IPT team and follow all established processes to deliver, document and support any assigned IPT and VM (voice mail) requests for new service or change from agency clients. This position is also responsible for the troubleshooting and repair of these services. This includes use of delivery service management tools (BMC Remedy and SMMS), Specialist level qualifications on Telecommunication devices such as Cisco Switches and Routers, Cisco Call Manager, and other related devices. Technicians will need to be in place and available to work from 8 AM to 5 PM Monday thru Friday at the 608 West Allegan Telephony office location for the duration of the contract.

Required:

• Training towards and/or certification: CCNP Voice and CCNA Voice
• Cisco Unified Communication Manager (CUCM)
• Cisco Unified Attendant Console
• Cisco Unity Connection (CUC)
• Cisco Unity Express (CUE)
• Standard Telephony Technologies such as PRI, POTS, DID, FXS/FXO, Fax

Desired

• Knowledge and experience with Avaya PBX
• InformaCast Paging

All your information will be kept confidential according to EEO guidelines.