Help desk technician with Identity management

Description

The IAM analyst will be responsible for updating accounts on the Active Directory domain to include proper role based access, organization unit, titles, office, department, and manager. The analyst will work closely with Manager of IAM, OIT Project Manager, IAM team and other stakeholders

Duties: 

● create and populate additional fields within Active Directory and other systems

● modify and populate existing fields within Active Directory and other systems

● participate in project planning sessions

● perform user testing

● communicate and/or prepare information for audits

Qualifications:

The Identity and Access Management unit is responsible for provisioning support which includes ticket management, customer service, and knowledge of least privilege methodology with security rights, permissions and groups, experience with Active Directory, CA Service Desk, and Google. Due to the importance of this position, it is expected that a person supporting IAM has basic troubleshooting skills with networking and computer systems, can multitask, work in a fast paced environment while providing excellent customer service.

Duties: 

create and populate additional fields within Active Directory and other systems

● modify and populate existing fields within Active Directory and other systems

● participate in project planning sessions

● perform user testing

● communicate and/or prepare information for audits