Sr IT Solutions Architect, Global Markets IT

• Build deep understanding of the applications within the business domain and assess how solutions align/fit within the broader enterprise architecture
• Work with vendors, internal IT resources, and Business Leads to propose and execute strategic enhancements, redesign workflows to increase efficiencies, and streamline other technical processes
• Work with the development, production and support teams to provide design guidelines and impart knowledge on technical trends and solutions
• Work with Enterprise Architects to align domain-specific solutions with enterprise architecture standards and processes; understand surrounding solutions and enterprise information flow
• Provide technical guidance and oversight to the delivery team
• Translate detailed business and technical requirements into high-performing, reliable conceptual roadmaps and solutions that meet business needs
• Create a collaborative environment for work through respect, honestly, transparency and empathy

Detailed responsibilities

• Plan and oversee implementation of complex enhancements and incremental updates to domain-specific applications
• Conduct research on emerging technologies in support of systems development efforts, advise IT and Business management of technology trends and best practices to support domain solutions, and drive implementation of technology strategy and roadmap directions
• Collaborate with cross-functional business teams and IT teams to understand the end-to-end business processes and functional requirements
• Work with IT functional leads and project managers upstream & downstream (project planning & initiation phase as well as delivery phase) to define initiatives, scope, plan, and objectives to ensure appropriate delivery budget planning & resourcing
• Develop and facilitate strategies for system, data and application integration, ensuring that interfaces supporting domain solutions are properly identified, designed, and implemented
• Provide oversight and guidance to all related development teams: work with and manage team of internal and external 3rd party technical resources performing analysis, design, configuration, development, testing, and deployment activities
• Ensure internal and external 3rd party resources comply with the Biogen Idec SDLC methodology to ensure the delivery of highly scalable and secure solutions that are optimized for performance
• Coordinate efforts across Support and satellite system specialists to ensure overall integrity and consistency of final proposed solutions
• Ensure maintenance and quality of architecture documentation
• Transition solutions, once delivered, to the Operations team for ongoing support and maintenance
• Provide guidance to operational solution support team as needed
• Expert understanding of foundational architectural concepts (design, business technology strategy, quality management, and IT environments), architecture methodologies, standards, and tools
• 8 years’ relevant experience in IT, systems/platform arch

The Sr. Solutions Architect, Global Markets (Contact Center Technology focused) oversees the architecture and project delivery for a specific business domain, in this case select Commercial and Medical applications with a focus on (but not limited to) Contact Center Technology platforms and products