Insurance senior call center advisors

Handle Inbound Calls for customers to resolve inquiries quickly, efficiently and to a high standard. Process includes sending reminders to customers on incomplete information in their policy or validation of information as stated on the policy.

Key Responsibilities Areas

·         Respond to inbound customer telephone calls and on some occasions, initiate customer calls

·         Provide customers with correct information

·         Take steps to retain customers

·         Resolve customer inquiries quickly, efficiently and to a high standard

·         Identify customers’ needs for other business units

·         Maintain policies and change details as needed

·         Maintain accuracy of customer data

·         Process payments from customers

·         Handle customer concerns and objections

·         Adhere to underwriting guidelines

·         Adhere to compliance guidelines when conducting business with customers

·         Follow best practice procedures

·         Participate in weekly and monthly coaching

·         Matric/Grade 12

Experience Required

·    Minimum of 1 year of working experience in a call centre environment, preferable within the insurance field.

Behavioural Traits Required

·         High degree of patience and assertiveness with excellent rapport-building skills

·         Positively contribute and lead in team activities

·         Takes pride in work, checking own for quality i.e. Lead by example

·         Maintains effective time management

·          Have a positive attitude and the ability to influence and motivate others

·          Effective emotional intelligence (EQ)

·          Team player

·          Flexible

·          Self-Motivated

Afternoon and night shifts – Monday to Sunday (rotational shifts)

Candidates are required to have fibre or live in a fibre enabled area.