#204 - M365 Administrator - English

Responsibilities:

• Take new cases and follow up on all active cases
• Case documentation
• Ensure escalated cases are getting traction
• Check mailbox to ensure that:
  • Previous cases are not reopen/ reopen if needed
  • Emails send to everyone about community updates and process updates
  • Emails related to open cases
• Attend weekly meeting with a Team Lead to reinforce important topics, processes updates and other topics
• Attend workshops and Q&A sessions if needed
• Participate in Pilots
• Update all trackers requested by the Team Leads

Requirements:

• Must be highly innovative, solution-oriented and can follow through with the customers until their concerns are resolved.
• Experience on Exchange Online
• Experience on SharePoint Online
• Managing and troubleshooting Skype for Business Online, Teams and OneDrive
• Experience with DirectSyn (AD Connect) setup and configuration
• Experience with DNS and how to set up
• Knowledge on ADFS
• Basic knowledge on PowerShell(basic commands/scripting)
• Ability to deploy apps on to Microsoft 365 environment
• Ability to build competency in the team to deliver customer requirements
• A high level of English fluency and professionalism

Device Specifications:

• Dedicated Laptop or PC: For this project with, no additional work or personal software installed. The machine must not be joined to another company's domain or managed by any remote management.
  OR
• A laptop/PC with DUAL boot: 
  • Boot 1: Personal and work partition.
  • Boot 2: Environment dedicated to the project.
• Operating System: Window 11 Pro compatible (latest updates installed and activated with a genuine product key).
• Memory: Minimum of 16GB RAM.
• Processor: At least Intel 8th generation (Coffee Lake/ Newer) or equivalent in AMD.
• Module: Trusted Platform Module (TPM) 2.0 version is required.
• Storage: Minimum of 160GB SSD with 64 GB free space for the partition.
• Network: LAN (local access network) required. Freelancers will not connect to the provided systems and tools using WiFi.
• Internet Speed: Minimum of 50Mbps upload/download speed.
• Antivirus: No 3rd party antivirus software installed. Only Microsoft defender is allowed with the latest update.
• Webcam: Required and must be Microsoft Teams compatible with at least 720p resolution.
• Microphone and Headset: Required and must be USB type 3.0, Microsoft Teams compliant, with background noise cancellation.
• Monitor: Strongly suggest and prefer that freelancers use dual monitors. At least one monitor is required have at least 1368x720 or higher resolution.

Why Choose Us?

• We value diligence and teamwork.
• Collaborate with subject matter experts and the team to ensure timely and effective case resolution.
• Be a part of innovation and customer satisfaction to various large organizations.