Help Desk Specialist

Requirements:

• Recent Phone support experience in a call center or comparable environment

• Supported a group of at least 200 clients

• Hands-on knowledge of Windows 7, MS Office modules

• Good knowledge of network concepts and MS Active Directory

• Provides technical support to the organization's internal users of computer applications and hardware (e.g., PCs, servers, mainframes).

• Answers questions regarding system procedures, online transactions, systems status and downtime procedures, and is typically located within a call center.

• Collaborates with network services, software systems engineering and/or application development in order to restore service and/or identify problems.

• Maintains a troubleshooting tracking log ensuring timely resolution of problems

• Expands skills in own work area within an analytical/scientific method or operational process

• Applies experience and skills to complete assigned work within own area of expertise

• Works within standard operating procedures and/or scientific methods

All your information will be kept confidential according to EEO guidelines.