Network Support

Job Title: Network Support

Location: Redmond WA

Duration: Full Time

Job Description:

· 3 + years’ Network Engineer experience in supporting production environment including customer facing or customer support roles.

· Having Azure domain experiences is a big asset.

· Soft Skills

• Leadership - handle technically challenging and politically sensitive customer situations

• Strong communications skills – Excellent spoken and written English communication skills

• Effective, polished interaction with customer to gather information quickly; explain customer responsibilities in resolving issue; communicate next steps and status; and inspire confidence

• The successful Support Engineer has the drive and intellectual horsepower to resolve difficult customer issues; directly supports customers through telephone, email, and chat services as applicable

• Demonstrable troubleshooting skills

• Cross-team collaboration

· Networking Skills

• Experience with networking concepts including Load balancer, Routing, Switching, Security

• Experience and familiarity with networking tools (ping, tracert, wire shark, etc.)

• Understanding geo-redundancy, CDN and VPN technologies (site to site, point to site preferred, leased line)

• Experience and understanding of the OSI model and related concepts

All your information will be kept confidential according to EEO guidelines.