Voice Data Engineer

Requirement Description:

• This position will function as a highly skilled Voice Data Engineer with specific responsibilities that include:

• Monitor & troubleshoot ODOT voice & data telecommunications network.

• Plan & coordinate voice & data project requirements for telecommunications equipment installations/moves.

• Troubleshoot & coordinate faxes, modems, hubs, routers, switches, controllers & associated cabling for LANs/Wan and communication equipment in ODOT facilities.

• Supervise and monitor hardware installation & repair in ODOT counties/outposts & right a ways.

• Inventory & salvage telecommunications & network equipment.

• Submit incidents with local service providers such as local Teleco/internet providers/State of Ohio One network/State of Ohio CSC.

• Analyze data on ISP/circuit, usages & outages.

• Coordinate & track vendor response time & incident reports in order to facilitate more efficient resolution of ISP/circuit outages in telecommunications network system.

• Add, Modify and setup IP Phones, Voice Gateways, Cisco Agents with 3rd party supported Cisco Call Manager

• Evaluate project needs and procure resources to complete projects.

• Participate in development, implementation & administration of telecommunications systems.

• Develop & implement procedures and policies pertaining to use of network.

• Act as the escalation point for high priority issues.

• Working knowledge of voice and data services and technologies.

• Working knowledge of network applications, switches and servers

• Strong communication/leadership skills.

• Strong influence, collaboration and negotiation experience.

• Ability to collaborate with supporting resources across business and/or functional lines

• Have excellent oral and written skills/possess strong meeting and work session facilitation skills.

• Have the ability to work independently and as part of a team, the ability to manage time and resources to meet assigned deadlines.

• Have excellent organizational skills, proven analytical, planning, problem solving, and decision-making skills.

Mandatory Requirements/Time:

• 4-year college degree or equivalent technical study.

• 4 years of relevant experience.

• Hands-on VoIP and Telecomm experience.

Desired Skills/Time:

• Configuring/troubleshooting experience in Cisco networking environment

• 4-year college degree or equivalent technical study.

• 4 years of relevant experience.

• Hands-on VoIP and Telecomm experience.

Desired Skills/Time:

• Configuring/troubleshooting experience in Cisco networking environment

All your information will be kept confidential according to EEO guidelines.