Cisco Network Engineer

• Provide First level support in the IT communications group
• Support / Maintenance / Service Desk requests
• Monitor and support the performance of all network infrastructure
• Utilize Solarwinds ORION to research & diagnose problems
• Provide front-line interaction with the PTC User Community
• Support Adds/Moves/Changes
• VOIP Phone system
• Network connectivity
• Provide post implementation break/fix support
• General
• Perform root cause analysis, debugging, and problem resolution
• Follow PTC Change Management processes and procedures
• Create and maintain requirements, documentation, and procedures.
• Develop and maintain configuration documentation
• Communicate both verbally and in writing with managers, other network support staff and with PTC business unit users
• Perform capability/knowledge transfer to PTC staff
• Possess excellent interpersonal and communication skills
• Other network projects as assigned
• Participate as needed on IT communications projects

Required Skills: Cisco Route\Switch: Design; Configuration; and Troubleshooting 4 year college degree or equivalent technical study CCNA route/switch & CCNA voice or equivalent technical knowledge Cisco Unified Communications: Call Manager (latest version); Unity; Presence; Voice Gateways; Phones; ATAs Network monitoring/management systems Experience/Expertise working with: Nortel PBX - Option 81/61/11 – Nortel; Command line Experience/Expertise working with: Solarwinds Orion (latest version); Experience/Expertise working with: Cisco WAAS; Experience/Expertise working with: Cisco WCS – wireless bridging & Aps; Experience/Expertise working with: Cisco Nexus Switches; Digi Terminal Servers Experience/Expertise working with: Cisco IPICS 2.2(1) & 4.x ; Cisco 809 cellular routers Experience/Expertise working with: Microsoft Office Products

All your information will be kept confidential according to EEO guidelines.