Lancesoftinc2
Training Specialist
Company
Role
Training Specialist
Location
Job type
Contract
Found on Mokaru
124 months ago
Salary
Job description
- Develop instructor-led learning programs geared toward both a technical and an end-user audience.
- Develop quick reference cards, manuals, and presentation decks that can be delivered in person or used as a stand-alone job aid both now and in the future.
- Deliver interactive, engaging, and highly effective instructor-led training sessions in person and via web conferencing tools.
- Create online courses using Articulate to support ongoing training needs.
- Create and deliver course surveys to ensure that learning is meeting all identified needs.
- Bachelor’s degree in technical writing, computer science or other related field is preferred.
- At least 5 years’ experience designing, developing and delivering online and instructor-led training to technical and end user audiences.
- At least 3 years’ experience developing online courses
- ITIL Foundations Certification required; ITIL training experience preferred
- Prior experience creating training for ServiceNow application highly desirable
- Prior experience in a global environment preferred
- Outstanding communication skills, both written and oral, with audiences of all levels
- Ability to establish and maintain strong relationships
- Flexible and adaptable; able to work in ambiguous situations
- Knowledge the Microsoft Office Suite required
