Housekeeping Supervisor

Department Summary The Luskin Conference Center (LCC) is a 300,000-square-foot, 7-story property on the UCLA campus. The LCC is comprised of 254 guest rooms, approximately 25,000 square feet of meeting space, a 160-seat restaurant, a fitness center, and a business center. The LCC is an academic meeting and conference destination supporting UCLA's education and research mission. The Luskin Conference Center is a no-tipping environment. Position Summary The Housekeeping Supervisor is responsible for supervising, directing, and assuring the completion of all housekeeping tasks assigned to housekeeping staff while maintaining high standards of cleanliness and promoting a safe environment and quality service. The position assigns duties, inspects the cleaning of guest rooms, public areas, and the back of house, investigates complaints regarding housekeeping services and equipment, and takes corrective action. The incumbent supports the Executive Housekeeper in all areas of housekeeping operations, such as staff training, coaching, evaluating, and assigning work duties. This role is part of a management team responsible for supervising approximately 40 full-time career housekeeping employees. Salary & Compensation *UCLA provides a full pay range. Actual salary offers consider factors, including budget, prior experience, skills, knowledge, abilities, education, licensure and certifications, and other business considerations. Salary offers at the top of the range are not common. Visit UC Benefit package to discover benefits that start on day one, and UC Total Compensation Estimator to calculate the total compensation value with benefits. Qualifications 3+ years Experience of housekeeping or rooms supervisory experience in similar or larger sized hotel (Required) Strong interpersonal communication skills including political acumen, social perceptiveness, and the ability to engage with diverse populations in a respectful and culturally responsive manner (Required) Verbal and written communication skills sufficient to effectively communicate with diverse populations with competing priorities (Required) Experience maintaining a high productivity standard within a broad scope of responsibility despite frequent interruptions, changing priorities, changes in workload, and competing requirements. Ability to complete a large volume of diverse tasks efficiently, meeting established deadlines (Required) Working knowledge of housekeeping policies and standard operating procedures for cleaning and sanitation of guest rooms, public areas, office space, and meeting rooms (Required) Skill in interacting effectively with guests, team members, and managers in a high-volume, public setting using positive body language, direct eye contact, active listening, and a friendly and professional demeanor (Required) Demonstrated skill in supervising staff including delegating work to accomplish departmental goals and objectives efficiently and effectively, while motivating individuals to work together as a team (Required) Proficient skill using standard business software (e.g. Microsoft Office Suite) and property management software (Required) Skill in writing grammatically correct business English, such as schedules, memos, performance evaluations, and other routine correspondence (Required) Working knowledge of safety and sanitation rules and procedures for housekeeping (Required) Ability to accurately assemble material and equipment inventories and monitor usage of supplies and equipment to control costs (Required) Skill in budget preparation, analysis, and controlling costs (Required) Working knowledge of University and departmental policies and procedures related to employee recruitment, training, performance evaluations, disciplinary procedures, and time reporting (Preferred) Special Conditions for Employment Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation. Live Scan Background Check: A Live Scan background check must be completed prior to the start of employment. Age Requirement: Candidate(s) must be 18 years or older to be eligible to be hired. Pre-Placement Physical: Employment is contingent upon the completion of a satisfactory physical examination. Must be available to work varying schedules, including evenings, weekends, and holidays based on business needs (Required) Schedule Variable Union/Policy Covered 99-Policy Covered Complete Position Description https://universityofcalifornia.marketpayjobs.com/ShowJob.aspx?EntityID=38&JDName=Custodial%20Supervisor%201%20(MI-DPT319200-JC005187-PD168521) The Housekeeping Supervisor is responsible for supervising, directing, and assuring the completion of all housekeeping tasks assigned to housekeeping staff while maintaining high standards of cleanliness and promoting a safe environment and quality service. The position assigns duties, inspects the cleaning of guest rooms, public areas, and the back of house, investigates complaints regarding housekeeping services and equipment, and takes corrective action. The incumbent supports the Executive Housekeeper in all areas of housekeeping operations, such as staff training, coaching, evaluating, and assigning work duties. This role is part of a management team responsible for supervising approximately 40 full-time career housekeeping employees. 3+ years Experience of housekeeping or rooms supervisory experience in similar or larger sized hotel (Required) Strong interpersonal communication skills including political acumen, social perceptiveness, and the ability to engage with diverse populations in a respectful and culturally responsive manner (Required) Verbal and written communication skills sufficient to effectively communicate with diverse populations with competing priorities (Required) Experience maintaining a high productivity standard within a broad scope of responsibility despite frequent interruptions, changing priorities, changes in workload, and competing requirements. Ability to complete a large volume of diverse tasks efficiently, meeting established deadlines (Required) Working knowledge of housekeeping policies and standard operating procedures for cleaning and sanitation of guest rooms, public areas, office space, and meeting rooms (Required) Skill in interacting effectively with guests, team members, and managers in a high-volume, public setting using positive body language, direct eye contact, active listening, and a friendly and professional demeanor (Required) Demonstrated skill in supervising staff including delegating work to accomplish departmental goals and objectives efficiently and effectively, while motivating individuals to work together as a team (Required) Proficient skill using standard business software (e.g. Microsoft Office Suite) and property management software (Required) Skill in writing grammatically correct business English, such as schedules, memos, performance evaluations, and other routine correspondence (Required) Working knowledge of safety and sanitation rules and procedures for housekeeping (Required) Ability to accurately assemble material and equipment inventories and monitor usage of supplies and equipment to control costs (Required) Skill in budget preparation, analysis, and controlling costs (Required) Working knowledge of University and departmental policies and procedures related to employee recruitment, training, performance evaluations, disciplinary procedures, and time reporting (Preferred)