Operations Specialist

Applied Medical is a new generation medical device company with a proven business model and commitment to innovation fueled by rapid business growth and expansion. Our company has been developing and manufacturing advanced surgical technologies for over 35 years and has earned a strong reputation for excellence in the healthcare field. Our unique business model, combined with our dedication to delivering the highest quality products, enables team members to contribute in a larger capacity than is possible in typical positions. Position Description The operations specialist plays a critical role in supporting Applied Medical Canada’s core operational functions, ensuring seamless execution across customer service, sales operations, finance support, logistics, procurement, and cross‑functional initiatives. This role contributes directly to operational efficiency, service quality, and business continuity within a regulated medical device environment. By partnering with internal teams and external stakeholders, the operations specialist helps Applied Medical deliver reliable service while supporting growth and continuous improvement. Key Responsibilities Deliver high‑quality customer service by responding to inquiries, resolving issues efficiently, and maintaining a positive customer experience. Process and manage customer orders with accuracy, providing timely updates and ensuring smooth order‑to‑cash execution. Collaborate with internal teams such as credit, sales operations, finance, and shipping to address and resolve customer and operational issues. Support sales operations by assisting with sales‑related processes, documentation, and administrative workflows that enable commercial success. Assist with accounts receivable and accounts payable activities, including invoice processing, payment follow‑ups, and basic reconciliation tasks. Coordinate logistics activities with internal teams and external partners to support on‑time delivery and distribution of medical devices. Maintain accurate and compliant records across systems in alignment with Applied Medical quality systems and regulatory requirements. Participate in cross‑functional initiatives that support operational improvements and broader organizational objectives. Success in This Role Looks Like Maintain consistent, accurate order processing that supports reliable delivery and customer satisfaction. Strengthen collaboration across customer service, sales operations, finance, and logistics teams to resolve issues efficiently. Improve operational workflows through attention to detail, proactive communication, and continuous improvement mindset. Support compliance by maintaining accurate documentation and following established quality and regulatory processes. Contribute to a responsive, adaptable operations team that supports Applied Medical Canada’s business growth. Position Requirements This position requires the following skills and attributes: Hold a bachelor’s degree in business administration, operations management, industrial engineering, logistics, supply chain, economics, project management, or a related field. Bring at least three years of experience in customer service or operational support, preferably in a distribution, healthcare, or medical device environment. Demonstrate a proactive, analytical, and hands‑on approach with the ability to adapt to changing priorities in a fast‑paced environment. Apply strong organizational, problem‑solving, and communication skills in both independent and team‑based work. Use Microsoft Excel and Microsoft Outlook effectively for data tracking, reporting, and daily communication. Operate with attention to detail and accountability when managing customer orders, financial tasks, and operational records. Collaborate effectively across departments to support shared goals and cross‑functional initiatives. Benefits Competitive compensation range: CAD $55000 - $70000 / year. Comprehensive benefits package. Training and mentorship opportunities. On-campus wellness activities. Education reimbursement program. 401(k) program with discretionary employer match. Generous vacation accrual and paid holiday schedule. Please note that the compensation range may be adjusted in the future, and bonus and incentive compensation plans may apply. Our total reward package reflects our commitment to employee growth and well-being, as we invest in your development and offer a range of benefits designed to enhance your career and life. All compensation and benefits are subject to plan documents and written agreements. Equal Opportunity Employer Applied Medical is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (including pregnancy, childbirth, breastfeeding and related medical conditions), or sexual orientation, or any other status protected by federal, state or local laws in the locations where Applied Medical operates. The operations specialist plays a critical role in supporting Applied Medical Canada's core operational functions, ensuring seamless execution across customer service, sales operations, finance support, logistics, procurement, and cross‑functional initiatives. This role contributes directly to operational efficiency, service quality, and business continuity within a regulated medical device environment. By partnering with internal teams and external stakeholders, the operations specialist helps Applied Medical deliver reliable service while supporting growth and continuous improvement. Key Responsibilities Deliver high‑quality customer service by responding to inquiries, resolving issues efficiently, and maintaining a positive customer experience. Process and manage customer orders with accuracy, providing timely updates and ensuring smooth order‑to‑cash execution. Collaborate with internal teams such as credit, sales operations, finance, and shipping to address and resolve customer and operational issues. Support sales operations by assisting with sales‑related processes, documentation, and administrative workflows that enable commercial success. Assist with accounts receivable and accounts payable activities, including invoice processing, payment follow‑ups, and basic reconciliation tasks. Coordinate logistics activities with internal teams and external partners to support on‑time delivery and distribution of medical devices. Maintain accurate and compliant records across systems in alignment with Applied Medical quality systems and regulatory requirements. Participate in cross‑functional initiatives that support operational improvements and broader organizational objectives. Success in This Role Looks Like Maintain consistent, accurate order processing that supports reliable delivery and customer satisfaction. Strengthen collaboration across customer service, sales operations, finance, and logistics teams to resolve issues efficiently. Improve operational workflows through attention to detail, proactive communication, and continuous improvement mindset. Support compliance by maintaining accurate documentation and following established quality and regulatory processes. Contribute to a responsive, adaptable operations team that supports Applied Medical Canada's business growth. This position requires the following skills and attributes: Hold a bachelor's degree in business administration, operations management, industrial engineering, logistics, supply chain, economics, project management, or a related field. Bring at least three years of experience in customer service or operational support, preferably in a distribution, healthcare, or medical device environment. Demonstrate a proactive, analytical, and hands‑on approach with the ability to adapt to changing priorities in a fast‑paced environment. Apply strong organizational, problem‑solving, and communication skills in both independent and team‑based work. Use Microsoft Excel and Microsoft Outlook effectively for data tracking, reporting, and daily communication. Operate with attention to detail and accountability when managing customer orders, financial tasks, and operational records. Collaborate effectively across departments to support shared goals and cross‑functional initiatives.