Associate Delivery Customer Success

Why SoftwareOne? SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you’ll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global. The role Roles and Responsibilities Oversee day-to-day operations pertaining to Microsoft Volume License and multi-vendor business activities. Collaborate with Account Managers (AM) and Business Development Representatives (BDR) to obtain complete order information and all necessary documentation prior to processing orders. Process purchase orders and maintain accurate trackers to monitor order status. Coordinate and manage end-to-end delivery in partnership with the Account and Delivery teams. Assist Account Managers in sales by providing updates on account order status, including notifications of upcoming renewals. Serve as the primary point of contact for account managers and customers, managing daily delivery operations and ensuring a positive customer experience. Offer advanced licensing expertise and counsel during the sales process. Develop proficiency in industry trends and SoftwareOne service offerings through ongoing training and certification. Work closely with the Global Delivery Services team to facilitate new customer onboarding. Process customer accreditations efficiently. Oversee the printing and quality verification of required documents for invoice release and ensure timely upload of invoices to the customer portal. Ensure prompt processing of COC, GR, COCA, and other documentation related to customer invoicing. Address, credit memo and invoice correction requests promptly and accurately. Consistently meet all established KPIs. What we need to see from you 5+ years in a Customer Success, Sales, Account Management or similar role Bachelor’s degree or equivalent experience Administrative and finance background Understands the processes of quote and order management, onboarding a client and after sales and invoice handling processes. Experienced in Working in a Matrix Organization Experience working with corporate customers Experience building and maintaining relationships, while working to mitigate churn and drive engagement and renewals Solid problem solving and consultative skills required. Fluent English, combined with fluent local language Ability to research multiple sources to find data Critical thinking and decision making Goal driven and responsible Proficiency in conflict management Job Function Software & Cloud Accommodations SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at reasonable.accommodations@softwareone.com . Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR. At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program. Roles and Responsibilities Oversee day-to-day operations pertaining to Microsoft Volume License and multi-vendor business activities. Collaborate with Account Managers (AM) and Business Development Representatives (BDR) to obtain complete order information and all necessary documentation prior to processing orders. Process purchase orders and maintain accurate trackers to monitor order status. Coordinate and manage end-to-end delivery in partnership with the Account and Delivery teams. Assist Account Managers in sales by providing updates on account order status, including notifications of upcoming renewals. Serve as the primary point of contact for account managers and customers, managing daily delivery operations and ensuring a positive customer experience. Offer advanced licensing expertise and counsel during the sales process. Develop proficiency in industry trends and SoftwareOne service offerings through ongoing training and certification. Work closely with the Global Delivery Services team to facilitate new customer onboarding. Process customer accreditations efficiently. Oversee the printing and quality verification of required documents for invoice release and ensure timely upload of invoices to the customer portal. Ensure prompt processing of COC, GR, COCA, and other documentation related to customer invoicing. Address, credit memo and invoice correction requests promptly and accurately. Consistently meet all established KPIs. 5+ years in a Customer Success, Sales, Account Management or similar role Bachelor's degree or equivalent experience Administrative and finance background Understands the processes of quote and order management, onboarding a client and after sales and invoice handling processes. Experienced in Working in a Matrix Organization Experience working with corporate customers Experience building and maintaining relationships, while working to mitigate churn and drive engagement and renewals Solid problem solving and consultative skills required. Fluent English, combined with fluent local language Ability to research multiple sources to find data Critical thinking and decision making Goal driven and responsible Proficiency in conflict management