Housekeeping Room Attendant

Overview Inn at Bay Harbor is a Boyne Resorts property nestled on the shoreline of Lake Michigan. It is a place and experience that is Exactly Like Nothing Else . Some perks of working full time year-round for Inn at Bay Harbor include: A free Golf Pass and Ski Pass for both you and your family Free Adventure Center privileges at both The Highlands and Boyne Mountain Up to 50% off at the various Boyne Resorts Restaurants 30% off Spa treatments at the Inn at Bay Harbor and Boyne Mountain Free Passes to Avalanche Bay Water Park at Boyne Mountain Discounts on Boyne Resorts lodging for Friends and Family The Housekeeping Room Attendant is responsible for delivering an exceptional guest experience by maintaining the highest standards of cleanliness, presentation, and comfort in guest rooms, cottages, and assigned areas. This role plays a vital part in upholding IBH’s luxury service standards through attention to detail, efficiency, and a guest-first mindset. This is a part-time morning shift that can offer a more flexible schedule than full-time. Responsibilities • Clean and service guest rooms, suites, cottages, and assigned public areas in accordance with IBH standards • Prepare guest rooms and cottages to established standards, ensuring they are guest-ready for Housekeeping Supervisor inspection • Clean and maintain IBH cottages, including: o Lakeside Cottages (located near the hotel) o Crooked Tree Cottages (located near Crooked Tree Golf Club) • Make beds, change linens, and replenish amenities to ensure a consistent luxury experience • Clean kitchens, living spaces, and multiple bathrooms in cottage units with a high level of detail and care • Clean and maintain outdoor patio areas and furnishings at both guest rooms and cottage units, as applicable 05.02.26 • Report maintenance concerns, safety hazards, and lost & found items promptly • Ensure carts and supply areas are clean, organized, and fully stocked • Review and complete assigned rooms and areas within designated timeframes • Communicate room status updates and task completion in accordance with department procedures • Respect guest privacy and adhere to all Do Not Disturb (DND) protocols • Respond to guest requests with professionalism, urgency, and courtesy • Follow all safety, sanitation, and chemical handling procedures • Support team members and assist in other areas of the resort as needed to meet operational needs • Demonstrate a warm, approachable, and service-oriented demeanor always • Take pride in creating a welcoming, comfortable environment for every guest • Approach responsibilities with care, empathy, and attention to detail • Uphold IBH’s values by treating guests and team members with respect and professionalism • Maintain flexibility and a team-first mindset in a dynamic, fast-paced environment Qualifications • Must be 18 years of age or older • Previous housekeeping or cleaning experience preferred (hospitality experience a plus) • Ability to work independently and as part of a team • Strong attention to detail and time management skills • Ability to follow instructions and complete tasks efficiently • Must be available to work weekends, evenings, and holidays • Ability to lift and carry up to 50 lbs. • Frequent bending, kneeling, reaching, and standing for extended periods • Ability to perform repetitive cleaning tasks efficiently • Assignments may include a mix of standard guest rooms and multi-room cottages • Cottage assignments require additional time, attention to detail, and care due to larger layouts and residential-style amenities • Daily assignments are distributed among team members and may vary based on occupancy and operational needs • Clean and service guest rooms, suites, cottages, and assigned public areas in accordance with IBH standards • Prepare guest rooms and cottages to established standards, ensuring they are guest-ready for Housekeeping Supervisor inspection • Clean and maintain IBH cottages, including: o Lakeside Cottages (located near the hotel) o Crooked Tree Cottages (located near Crooked Tree Golf Club) • Make beds, change linens, and replenish amenities to ensure a consistent luxury experience • Clean kitchens, living spaces, and multiple bathrooms in cottage units with a high level of detail and care • Clean and maintain outdoor patio areas and furnishings at both guest rooms and cottage units, as applicable 05.02.26 • Report maintenance concerns, safety hazards, and lost & found items promptly • Ensure carts and supply areas are clean, organized, and fully stocked • Review and complete assigned rooms and areas within designated timeframes • Communicate room status updates and task completion in accordance with department procedures • Respect guest privacy and adhere to all Do Not Disturb (DND) protocols • Respond to guest requests with professionalism, urgency, and courtesy • Follow all safety, sanitation, and chemical handling procedures • Support team members and assist in other areas of the resort as needed to meet operational needs • Demonstrate a warm, approachable, and service-oriented demeanor always • Take pride in creating a welcoming, comfortable environment for every guest • Approach responsibilities with care, empathy, and attention to detail • Uphold IBH's values by treating guests and team members with respect and professionalism • Maintain flexibility and a team-first mindset in a dynamic, fast-paced environment • Must be 18 years of age or older • Previous housekeeping or cleaning experience preferred (hospitality experience a plus) • Ability to work independently and as part of a team • Strong attention to detail and time management skills • Ability to follow instructions and complete tasks efficiently • Must be available to work weekends, evenings, and holidays • Ability to lift and carry up to 50 lbs. • Frequent bending, kneeling, reaching, and standing for extended periods • Ability to perform repetitive cleaning tasks efficiently • Assignments may include a mix of standard guest rooms and multi-room cottages • Cottage assignments require additional time, attention to detail, and care due to larger layouts and residential-style amenities • Daily assignments are distributed among team members and may vary based on occupancy and operational needs