Customer Success Manager - T Cloud Public (REF5424C)

We are looking for a motivated and customer-focused Customer Success Manager to join our T Cloud Public Marketplace team. In this role, you will play a key part in managing and enhancing the entire customer journey, supporting both marketplace consumers and partners. You will work closely with cross-functional teams including marketing, partner management, and technical support to ensure customers have a seamless and positive experience with our platform.
This is a great opportunity for someone eager to grow into a customer success role, as prior extensive experience is not required. You will work directly alongside the team lead, acting as a trusted assistant while independently managing key responsibilities.

Key Responsibilities
•    Customer Journey Management: Own and improve the end-to-end customer experience on the Open Telekom Cloud Marketplace, ensuring customer satisfaction and retention.
•    Customer Support: Assist customers with platform-related issues, coordinating with technical teams to provide timely and effective resolutions.
•    Partner Management: Manage relationships with marketplace sellers and partners, acting as their primary point of contact to facilitate smooth operations and collaboration.
•    Marketing Collaboration: Partner with the marketing team to design and implement targeted marketing activities and campaigns to engage customers and promote marketplace offerings.
•    Documentation & Tools: Maintain clear and thorough documentation using Confluence and track tasks, issues, and workflows with Jira.
•    ITSM Tools Usage: Utilize IT Service Management tools such as ServiceNow for incident tracking, service requests, and problem management.
•    Continuous Learning: Grow your skills in customer success, platform knowledge, and partner management through hands-on experience and mentorship.

Must-Haves

• Familiarity with Hyperscalers (AWS, Amazon, GCP) is a must
• Minimum 3 years of experience in a similar role
• Basic understanding of IT Service Management (ITSM) tools, preferably ServiceNow or similar.
• Familiarity with documentation and project management tools like Confluence and Jira.
•  ITIL Certification
• Strong communication skills in English both verbal and written.
• Customer-oriented mindset with problem-solving capabilities.
• Ability to collaborate effectively with multiple teams and stakeholders.
• Proactive attitude and eagerness to learn and grow within the role.
• Prior experience is a plus but not mandatory; this role is designed for growth.
• German is a plus

* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.